Carlos R. Galli
Toronto,Canada
Summary
Results-oriented business management professional with extensive experience across various industries, including hospitality management. Customer-centric and business-driven, with a proactive and innovative mindset. Proficient in strategic business management, operations optimization, and driving revenue growth. Skilled in project management, financial analysis, and leading high-performing teams. Committed to delivering exceptional guest experiences and achieving organizational goals. Ready to relocate immediately for opportunities that align with my expertise and aspirations.
Overview
37
37
years of professional experience
Work History
Business Management Consultant
Barcelona Limited
Sao Paulo, Brazil
01.2021 - 01.2023
- Successfully structured sales and distribution in southeast Brazil, achieving $2.5 million in sales within three years
- Conducted strategic analysis and implemented targeted sales strategies, driving market penetration and revenue growth
- Led cross-functional teams to align business objectives and optimize operational efficiency.
Owner and General Manager
Aggetto Clothing Co.
Sao Paulo, Brazil
04.2005 - 01.2021
- Directed all facets of business operations, supervising a team of 15 staff and managing relationships with over 30 third-party suppliers
- Focused on understanding direct and indirect customer needs to enhance product quality and desirability, resulting in increased customer satisfaction and loyalty
- Enhanced supplier quality and capabilities by optimizing resources, aligning them with customer expectations
- Led efforts in renegotiating contracts and replacing underperforming suppliers with better alternatives, resulting in improved product quality and cost-effectiveness
- Successfully grew annual revenue to $1.5 million through strategic sales, marketing, and financial planning initiatives.
Front Office and Housekeeping Manager
Portobello Resort & Safari Hotel
Rio de Janeiro, Brazil
07.2001 - 03.2005
- Oversaw a team of front desk staff, providing guidance, training, and support to ensure exceptional guest service
- Implemented updated Property Management System (PMS) and procedures to enhance efficiency and guest experience
- Revamped training programs and streamlined check-in and check-out processes to foster a more knowledgeable and customer-oriented front desk team, resulting in faster and friendlier guest interactions
- Utilized advanced scheduling techniques to optimize workforce utilization, resulting in a 12% reduction in Housekeeping payroll expenses
- Implemented strategic scheduling adjustments to match staffing levels with occupancy rates, ensuring efficient resource allocation
- Maintained exceptional standards of cleanliness and guest satisfaction through effective management, supervision, and ongoing training of housekeeping operations.
Assistant Manager in the Rooms Division
Hyatt Regency New Orleans
New Orleans, USA
01.2000 - 06.2001
- Oversaw reservations and managed a team of 12 attendants, supporting sales efforts and ensuring seamless check-in processes
- Implemented training programs to improve customer satisfaction and optimized scheduling to minimize expenses
- Provided vital support to sales teams, resulting in increased client satisfaction
- Demonstrated leadership as Manager on Duty during PM shifts, ensuring operational excellence
- Managed third-party suppliers and led housekeeping operations for 400 rooms, 2 supervisors, and 25 housekeepers, earning accolades for exceptional leadership
- Coordinated public areas maintenance for optimal guest experience during high-traffic events.
Consultant for the Pan-American Health Organization
Brazilian Government, Ministry of Health
Brasilia, Brazil
05.1997 - 11.1998
- Managed a $120 million annual budget for international bidding, contract negotiation, and distribution of Vaccines, Medicaments, and Insecticides, vital for Brazilian health programs
- Successfully negotiated contracts with suppliers and distribution contractors, ensuring timely procurement, distribution, and storage of essential medical supplies financed by World Bank and World Health Organization - WHO international loan agreements.
Chief of the Special Projects Department for the World Bank
Brazilian Government, Ministry of Education
Brasilia, Brazil
02.1995 - 03.1997
- Managed a $60 million annual budget for an Elementary School Education Project, overseeing the procurement, negotiation, and distribution of text and supplementary reading books to over eight million students
- Successfully negotiated contracts with publishers and distribution contractors, resulting in a historic 99.2% on-time delivery rate to over thirteen thousand schools across nine Brazilian States.
Chief of the Promotional and Donation Incentive Department
Pró-Sangue Foundation, Ministry of Health (São Paulo Blood Center)
Sao Paulo, Brazil
01.1993 - 01.1995
- Managed institutional marketing strategies aimed at increasing blood donation rates and ensuring an ample blood supply, resulting in a remarkable 10% annual increase in donation rates.
Product Manager
Cia. Antarctica Paulista
Sao Paulo, Brazil
01.1989 - 12.1990
- Managed a six-million-dollar budget for Soft Drinks and Canned Juices, orchestrating an 18% revenue surge through product launches and a highly effective marketing drive, bolstering both sales figures and brand recognition.
Marketing Assistant, Junior Product Manager
Sao Paulo Alpargatas (Shoes, Sandals, Sneakers Division)
Sao Paulo, Brazil
12.1987 - 01.1989
- Managed a $500K annual budget for nationwide distribution, marketing, planning, pricing, budgeting, and product development of Beach Sandals
- Launched new sandal line, boosting sales by 6%.
Product Management Trainee - Alkaline Batteries and Flashlights Department
Eveready Brazil
Sao Paulo, Brazil
01.1987 - 11.1987
- Assisted the Marketing and Product Manager for Latin America.
Trainee - Material and Logistics Department
Du Pont Brazil
Sao Paulo, Brazil
01.1986 - 12.1986
- Trained in transportation and storage.
Education
Master of Science - International Hospitality Management
Manchester Metropolitan University / University Center Cesar Ritz
12-1999
Bachelor of Business Administration - Business Administration
Pontifical Catholic University of São Paulo
12-1988
Skills
Strategic Business Management: Proven track record in devising and executing effective business strategies to drive growth and profitability
Hospitality Management: Extensive experience in hotel management, including front office operations, housekeeping, and guest services, ensuring exceptional customer experiences
Sales and Marketing Leadership: Demonstrated ability to lead successful sales and marketing initiatives, resulting in increased revenue and market share
Project Management: Skilled in managing projects from inception to completion, with a focus on delivering results on time and within budget
Financial Analysis and Budgeting: Proficient in financial analysis, budget management, and forecasting to optimize financial performance and resource allocation
Team Leadership and Development: Strong leadership abilities, with a track record of building and motivating high-performing teams to achieve organizational objectives
Customer Relationship Management: Committed to delivering superior customer service and building long-lasting relationships with clients and stakeholders
Strategic Planning and Problem-Solving: Strategic thinker with strong analytical skills, capable of identifying challenges and implementing innovative solutions
Adaptability and Collaboration: Highly adaptable team player, able to thrive in fast-paced environments and collaborate effectively across diverse teams
Key Skills And Expertise
- Strategic Business Management: Proven track record in devising and executing effective business strategies to drive growth and profitability.
- Hospitality Management: Extensive experience in hotel management, including front office operations, housekeeping, and guest services, ensuring exceptional customer experiences.
- Sales and Marketing Leadership: Demonstrated ability to lead successful sales and marketing initiatives, resulting in increased revenue and market share.
- Project Management: Skilled in managing projects from inception to completion, with a focus on delivering results on time and within budget.
- Financial Analysis and Budgeting: Proficient in financial analysis, budget management, and forecasting to optimize financial performance and resource allocation.
- Team Leadership and Development: Strong leadership abilities, with a track record of building and motivating high-performing teams to achieve organizational objectives.
- Customer Relationship Management: Committed to delivering superior customer service and building long-lasting relationships with clients and stakeholders.
- Strategic Planning and Problem-Solving: Strategic thinker with strong analytical skills, capable of identifying challenges and implementing innovative solutions.
- Adaptability and Collaboration: Highly adaptable team player, able to thrive in fast-paced environments and collaborate effectively across diverse teams.
Affiliations
- Engaged in volunteer work at an animal shelter and soup kitchen.
- Passionate about running and swimming.
Accomplishments
AlpargatasPróAggettoSangue
- Member of “University Center Ceaser Ritz local Chapter of Eta Sigma Delta” international honor society for exceptional academic achievements
Languages
English
Full Professional
Spanish
Full Professional
Portuguese
Native/ Bilingual
Timeline
Business Management Consultant
Barcelona Limited
01.2021 - 01.2023
Owner and General Manager
Aggetto Clothing Co.
04.2005 - 01.2021
Front Office and Housekeeping Manager
Portobello Resort & Safari Hotel
07.2001 - 03.2005
Assistant Manager in the Rooms Division
Hyatt Regency New Orleans
01.2000 - 06.2001
Consultant for the Pan-American Health Organization
Brazilian Government, Ministry of Health
05.1997 - 11.1998
Chief of the Special Projects Department for the World Bank
Brazilian Government, Ministry of Education
02.1995 - 03.1997
Chief of the Promotional and Donation Incentive Department
Pró-Sangue Foundation, Ministry of Health (São Paulo Blood Center)
01.1993 - 01.1995
Product Manager
Cia. Antarctica Paulista
01.1989 - 12.1990
Marketing Assistant, Junior Product Manager
Sao Paulo Alpargatas (Shoes, Sandals, Sneakers Division)
12.1987 - 01.1989
Product Management Trainee - Alkaline Batteries and Flashlights Department
Eveready Brazil
01.1987 - 11.1987
Trainee - Material and Logistics Department
Du Pont Brazil
01.1986 - 12.1986
Master of Science - International Hospitality Management
Manchester Metropolitan University / University Center Cesar Ritz
Bachelor of Business Administration - Business Administration
Pontifical Catholic University of São Paulo
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