Carlos Quintero
San Juan Capistrano
Summary
Dynamic Lead Server at Rancho Capistrano Winery, known for elevating customer experiences and boosting walk-in business through exceptional service and wine knowledge. Expert in managing stressful environments and inspiring teams, blending strong communication skills with effective cash management. Achievements include significantly increasing referrals by fostering an atmosphere of enthusiasm and expertise.
Overview
7
7
years of professional experience
Work History
Lead Server
Rancho Capistrano WInery
06.2018 - Current
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Shared knowledge of wine varietals, enabling customers to make personal decisions based on taste and interest.
Education
Associate of Arts - Music Performance
Saddleback College
Mission Viejo06-2022
Skills
Ability to communicate with different personalities on a day to day basis
Motivating and guiding my team through difficult situations
Able to work through stressful environments
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Lead Server
Rancho Capistrano WInery
06.2018 - Current
Associate of Arts - Music Performance
Saddleback College
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