Carlos Prudencio
Shelburne,ON
Summary
Seasoned Operations and Loss Prevention leader with 25 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
23
23
years of professional experience
Work History
OPERATIONS MANAGER
Whispering Pines Landscaping
2023.03 - 2023.10
- Responsible for the strategic direction of the Lawn, Garden and Snow Divisions.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Established tactical planning to maintain budget controls and profit growth.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Worked with Equipment Manager to ensure timely monitoring and maintenance of fleet, equipment and tools.
- Prepared and executed Divisional seasonal meetings and training.
Manager, Loss Prevention & Risk
Holt Renfrew
2021.06 - 2023.03
- Responsible for establishing and executing the overall strategy and tactical planning to protect people, product, profit and experience.
- Managed the Loss Prevention and Audit & Control teams.
- Managed Store Operational activities and Inventory integrity team.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Collaborated with stakeholders to create effective action plans for addressing identified vulnerabilities, communicate business objectives and align priorities.
- Fostered a sense of community amongst the store, Loss Prevention and Audit & Control teams to deliver the highest level of service throughout all touchpoints
- Conducted thorough internal investigations resulting in the identification and resolution of multiple instances of employee theft and misconduct.
- Analyzed data from various sources to identify patterns, trends, and areas of concern related to theft or fraud within the store environment.
Operations Manager, Loss Prevention
Staples Canada Inc.
2019.01 - 2020.01
- Responsible for the development and execution of strategic direction and initiatives to deliver actionable solutions, an elevated customer experience and profit protection
- Managed department budgets related to asset protection (EAS, Intrusion, CCTV equipment and Armored Car Services) consistently delivering projects on-time and within financial constraints.
- Partnered with Cross Functional leaders to evaluate and evolve operational and regulatory compliance SOP to support regulations and business needs
- Managed contractor and vendor relationships to ensure on-time delivery of installations
- Partnered with Cross Functional stakeholders to complete merchandise security reviews for all planograms and new product launches.
Associate Vice President, Enterprise Loss Prevention
Canadian Tire Corporation Ltd.
2017.07 - 2019.01
- Responsible for the development and execution of strategic direction and initiatives related to all areas of loss exposure across four different industries - Apparel, Automotive, Petroleum and Hard Goods Retail
- Optimized budget allocation for security investments based on historical trends, prioritizing areas that demonstrated the highest risk levels.
- Developed and implemented an internal audit program that incorporated Cross Functional components to achieve alignment in store level expectations, execution, and measurement, resulting in improved Corporate Audit scores
- Drove field investigations to ensure consistency with applicable laws & policies, contributing to a year-over-year increase in case identification and resolution value
- Strengthened internal controls by regularly reviewing and updating standard operating procedures related to asset protection and operations.
- Partnered with Store Operations and Learning and Development teams to launch and execute.
National Manager, Loss Prevention
Sephora Canada
2014.01 - 2017.07
- Responsible for developing a comprehensive loss prevention program and team to standardize procedures across Canada locations.
- Developed the annual shrink budgeting process, effectively planning targets for each location and delivered the expected annual accrual rate.
- Collaborated in business expansion and development efforts to ensure the Operations function scaled with the organization
- Optimized budget allocation for security investments based on historical trends, prioritizing areas that demonstrated the highest risk levels.
- Implemented a national level inventory processes for both annual inventories and cycle counts resulting in elevated in-store stock accuracy and cost savings.
- Led risk management efforts, including reverse logistics accuracy and health & safety, resulting in disciplined execution, delivering expected results on time and on budget.
- Developed and implemented a high potential identification and training program to support the growth of Sephora Canada loss prevention leaders.
Regional Loss Prevention Manager Canada, Gap and Gap Outlet
Gap Inc.
2008.01 - 2014.01
Regional Loss Prevention Manager
American Eagle Outfitters Inc.
2001.01 - 2008.12
Education
No Degree -
Ryerson University
Toronto, ON1995
No Degree -
University of Guelph
Guelph, ON1992
Skills
- Operational Efficiency
- Loss Prevention expertise
- Risk Management
- Team Leadership
- Staff training/development
- Teamwork and Collaboration
- Health and safety compliance
- Strategy Development
- Budget Development and Management
- Inventory Management
- Project Management
- Program implementation
- Investigations
- Internal Auditing
- Vendor Relations
- Interviews and interrogations
Websites
Professional Development
- Interpersonal Communications Workshop, SPEAKEASY, 2017
- Collaborative Solutions Workshop, Mindgym, 2017
- Influential Communications Workshop, 2016
- Situational Leadership II, 2016
- Certified Forensic Interviewer, 2010
- Advanced Interview and Interrogation Techniques, Wicklander-Zulawski, 2002
Languages
Spanish
Native or Bilingual
Timeline
OPERATIONS MANAGER
Whispering Pines Landscaping
2023.03 - 2023.10
Manager, Loss Prevention & Risk
Holt Renfrew
2021.06 - 2023.03
Operations Manager, Loss Prevention
Staples Canada Inc.
2019.01 - 2020.01
Associate Vice President, Enterprise Loss Prevention
Canadian Tire Corporation Ltd.
2017.07 - 2019.01
National Manager, Loss Prevention
Sephora Canada
2014.01 - 2017.07
Regional Loss Prevention Manager Canada, Gap and Gap Outlet
Gap Inc.
2008.01 - 2014.01
Regional Loss Prevention Manager
American Eagle Outfitters Inc.
2001.01 - 2008.12
No Degree -
Ryerson University
No Degree -
University of Guelph
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