Carlos Perico
San Francisco
Overview
35
35
years of professional experience
Work History
Manager
Zetter Boutique & Restaurante
Rio de Janeiro
09.2005 - 10.2022
- Same as Martelo's and People Jazz Bar
Manager Director
Siguape Serviços
Rio de Janeiro
01.1999 - 08.2005
- Directed implementation of organizational policies and procedures in accordance with corporate goals.
- Negotiated contracts with vendors for services or materials needed by the company.
- Managed day-to-day operations of the department, including budgeting, scheduling, and staffing.
- Prepared reports outlining progress towards organizational objectives.
- Identified areas for improvement within the organization and developed plans to address them.
- Reviewed financial records and adjusted budgets accordingly.
Manager
People Jazz Bar
Rio de Janeiro
02.1992 - 10.1998
- Same as Martelo's
Manager
Martelo's Bar & Restaurante
Rio de Janeiro
02.1988 - 01.1992
- Managed daily operations to ensure smooth service at a busy bar and restaurant.
- Supervised staff to maintain high standards of customer service and satisfaction.
- Oversaw inventory management to ensure adequate supply of food and beverages.
- Implemented efficient scheduling practices to optimize staff coverage during peak hours.
- Assisted in menu planning and development based on customer preferences and trends.
- Resolved customer complaints promptly to maintain positive dining experiences for patrons.
- Monitored staff performance and addressed issues.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Recruited and hired qualified candidates to fill open positions.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Established processes to ensure efficient workflow throughout the organization.
Education
No Degree - Economics
PUC
Rio De Janeiro, BrasilSome College (No Degree) - Business Administration
Faculdade Candido Mendes
Rio De Janeiro, BrasilSkills
- Business administration
- Time management
- Performance evaluations
- Documentation and reporting
- Marketing
- Business analysis and reporting
- Schedule management
Timeline
Manager
Zetter Boutique & Restaurante
09.2005 - 10.2022
Manager Director
Siguape Serviços
01.1999 - 08.2005
Manager
People Jazz Bar
02.1992 - 10.1998
Manager
Martelo's Bar & Restaurante
02.1988 - 01.1992
No Degree - Economics
PUC
Some College (No Degree) - Business Administration
Faculdade Candido Mendes