Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Carlos Ortiz

San Francisco,CA

Summary

Experienced with crafting unique cocktails and creating welcoming bar atmosphere. Utilizes strong leadership skills to manage bar operations and staff effectively. Track record of maintaining high customer satisfaction and operational efficiency.

Overview

7
7
years of professional experience

Work History

Lead Bartender

Aziza Restaurant
08.2024 - Current
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
  • Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
  • Implemented drink prep procedures, significantly reducing wasted stock.

Bartender, Server, Host and Barista

Monsieur Benjamin
06.2018 - 06.2024
  • Prepare drink orders for guests according to specified recipes.
  • Stock ice, glassware, and supplies
  • Set up and maintain cleanliness and condition of bar, bar unit, tables, and other tools
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Expo Runner, Server

Spruce
05.2023 - 03.2024
  • Enhanced customer satisfaction by promptly delivering food and beverages to expo station.
  • Developed strong communication skills while liaising between front-of-house and back-of-house teams.
  • Demonstrated adaptability by quickly adjusting to changes in menu items or special requests from guests.
  • Handled high-pressure situations gracefully under stress, ensuring all orders were completed accurately and efficiently.

Host, Back Waiter, Bartender

Angler SF
05.2022 - 03.2023
  • Consider regularly checking and planning all upcoming reservations when managing in-house and online reservations. This can help foster efficient customer service
  • Remain patient and maintain composure when handling customer requests. While some customers may be challenging to please
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Education

GED -

Hayward Adult School
Hayward, CA
02.2019

Skills

  • Drink and wine knowledge
  • Drink preparation
  • Communication skills
  • Dining area cleanliness
  • Reservation management
  • Foam art
  • Adaptive and creative
  • Reliable
  • Capable of work in a challenging and busy environment
  • Organizational Skills
  • Greeting and Seating Guests
  • Cash Register Operations
  • Reservation Coordination
  • Dining Room Management
  • Michelin restaurant service knowledge
  • Staff management
  • Inventory

Languages

English
Full Professional
Spanish
Native or Bilingual
Japanese
Elementary

Timeline

Lead Bartender

Aziza Restaurant
08.2024 - Current

Expo Runner, Server

Spruce
05.2023 - 03.2024

Host, Back Waiter, Bartender

Angler SF
05.2022 - 03.2023

Bartender, Server, Host and Barista

Monsieur Benjamin
06.2018 - 06.2024

GED -

Hayward Adult School

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Carlos Ortiz