Carlos Novoa
La Crescenta
Summary
Extensive experience interacting with patients and providers both in-person and via telecommunication Intermediate computer and record-keeping skills Able to manage multiple, concurrent projects effectively Experienced in progressive responsibility in a field requiring decision-making ability and exercise of judgement
Overview
33
33
years of professional experience
Work History
Community Health Care Worker
Providence
Van Nuys
05.2021 - 04.2022
- Coordinator for Student Nurses
- Liaison between student nursing staff and administration
- Coordinate and schedule student nursing staff to ensure coverage for areas of all clinics, outreach events, vaccinations, registration, and recovery
- Community Outreach
- In-person interaction with members of the communities serviced
- Educate and distribute information in social planning, health support Call Center
- Handle high volume calls and emails in a timely manner
- Collaborate with others in Call Center to improve customer service
Care Coordinator/Telemedicine
Reliant Urgent Care
Huntington Park
04.2020 - 03.2021
- Customer service in telemedicine
- Schedule patients and communicate with staff and other providers
- Create new charts and update existing charts in Urgent Care/Workers Compensation
- Triage patients including EMR, HPI, PMH and ROS
- Handle high volume of phone calls
Wellness Ambassador
Rite Aid
Altadena
12.2019 - 02.2020
- Intermediary between Pharmacy and sales floor
- Ensure customers satisfaction throughout the day
- Finalize sales transactions
- Receive and stock medication as needed
Crewmember
Trader Joe’s
various Southern CA locations
06.1989 - 11.2014
- Collaborated with corporate office to write the semi-annual budget for a $12M store
- Communicated with customers, employees, and management to inform, answer questions, and/or address complaints
- Responsible for asset protection, assisted in development and implementation of safety education and conducted safety training
- Handled performance reviews, interview of applicants, and disciplinary procedures as needed
X-ray/Phlebotomy/Medical Assistant
Glendale Urgent Medical Center
Glendale
11.2011 - 12.2013
- Explained procedures to patients to reduce anxiety and ensure cooperation
- Made exposures necessary for the requested procedures, rejecting, and repeating work that did not meet established standards
- Operated x-ray, electrocardiogram (EKG), or other equipment to administer routine diagnostic tests
Life Insurance Agent
Primerica
Sherman Oaks
03.2004 - 04.2005
- Educated clients on various types of life insurance policies available in the market.
- Calculated premiums and established payment methods.
- Communicated with clients to understand needs and identify the best policies for each case.
- Evaluated the current financial situation of clients before recommending any policy changes.
Education
Bachelor’s Degree - Business Management
University of Phoenix
Pasadena, CAPhlebotomy Training Specialist -
Panorama City
Panorama CityComputer Business Program -
Glendale Community College
Glendale, CAX-ray Technician Certificate -
Kaplan College
North Hollywood, CASkills
- Team assignments
- Community-based resources
- Community outreach
Timeline
Community Health Care Worker
Providence
05.2021 - 04.2022
Care Coordinator/Telemedicine
Reliant Urgent Care
04.2020 - 03.2021
Wellness Ambassador
Rite Aid
12.2019 - 02.2020
X-ray/Phlebotomy/Medical Assistant
Glendale Urgent Medical Center
11.2011 - 12.2013
Life Insurance Agent
Primerica
03.2004 - 04.2005
Crewmember
Trader Joe’s
06.1989 - 11.2014
Bachelor’s Degree - Business Management
University of Phoenix
Phlebotomy Training Specialist -
Panorama City
Computer Business Program -
Glendale Community College
X-ray Technician Certificate -
Kaplan College