Carlos Morales
Benicia
Summary
Dynamic and versatile IT Professional Manager, detail-oriented, fast leaner, take initiative and pride in driving change, self-motivated yet team player, able to multitask while dealing with high volume and highly technical issues. An IT professional who continues to enjoy troubleshooting all technical issues and cross information sharing. Not afraid to roll my arm sleeves and get in the IT trenches with and for my team.
With a vast array of experiences and knowledge having been able to hold different titles throughout my career. I have depth knowledge and understanding of a wide range of IT technologies; networking, security firewalls, NAC mac based filtering, Wireless APs, and controller technologies on-prem and cloud base, DHCP, DNS and smtp systems, switches and routers, troubleshoot all layers in networking issues, deployments and configurations. Servers, build and maintain robust, redundancy and failover efficient cost savings solutions; Patching, App support, migration and upgrades, infrastructure, physical and virtualized, on-prem and offsite datacenter. Data, backup, integrity, control/manage data access, data logging, and recovery procedures. Endpoint Management, Mobile devices, end user hardware, laptops and desktop support, application and hardware, upgrades, deployments, endpoint security and managed policies, AV/VPN solutions and centralized management configuration.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Sr. IT Support Specialist - Supervisor
Collegis Education
11.2024 - 10.2025
- Supervised / Managed Local Dominican University of California campus IT Support Specialist team members, scheduling, time sheets, mentorship and continual training.
- Provided planning and assisted in career training for staff.
- Addressed locally escalated campus issues, following SLAs.
- Managed workstudy students, scheduling, tasks and projects.
- Collaborated and assisted in managing projects, tasks, insights on project discussions, and most hands on requirements, data, system information gathering, screen sharing, during implementation input, post project cleanup and training.
- responsible for all remote hands;
- Server team, server hardware installation at local campus and Offsite Data center. Assist in virtual server environment, access and management/monitoring, assist in projects with server hardware, virtualization, and Server applications.
- Network team, troubleshoot data ports, NAC issues, wireless issues, replace APs, Network switches, Firewall access rules, VPN tunnel, and Endpoint security, assist in projects with networking related tasks.
- Data/SIS teams, assist in data integration issues, transfer of knowledge, documentation review, Student/Faculty and Staff Account creation issues collaborate on solutions.
- Daily task okta sso account/group management, data cleanup. Manage Helpdesk ticket queue, escalations and reopened tickets. Provided IT support to Students, Faculty and Staff.
IT Network & Systems Manager
Dominican University of California
09.2023 - 11.2024
- Managed IT Network Engineers team members, worked closely with Director of Network & Support, to establish standards, coverage scheduling, IT Projects, network/server hardware purchasing, refreshes, campus wide impacting upgrades, changes related to both hardware and software on servers and network systems.
- Networking responsibilities; Manged endpoint security, VPN tunnels, Network security with VIPs, DNS, DHCP, NAC and assisted network team with Wireless management.
- Assured IT networking tasks; trouble tickets and requests were being taken care of, delegated tasks and efficiently managed networking responsibilities by working closely with team members. Focused on Weekly 1:1 and cross training, as well as requiring documentation from network engineers and implemented change-log.
Sr. Systems Engineer/Administrator
Dominican University of California
10.2021 - 09.2023
- Manage/support Windows Server and desktop environment, Patching, upgrades, server hardware.
- Managed all server windows and linux hardware on campus, and offsite datacenter.
- Manage/support enterprise applications, AD, Domain Controllers for both Students and Faculty/Staff domains, ADFS, and okta sso, data integration and database system administration.
- Manage/support Server Virtualization environment and virtual machines.
- Manage network firewall, access rules, VIPs and VPN tunnels, webvpn and endpoint security, AV and client VPN. Assist in all network services issues, DHCP/DNS/NAC and wireless.
- Managed and support student campus security systems, blackboard transact, ID Card system, Door security, vending, laundry, value add and POS systems, issues, hardware problems, system upgrades and migrations
IT Systems Administrator
Dominican University of California
11.2013 - 10.2021
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability to all Windows Servers, SQL Servers and Desktop machines; Faculty/Staff machines, Student lab machines
- Provisioned new software and hardware for use, following established security policies.
- Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
- Managed all server windows and linux hardware on campus, and offsite datacenter.
- Manage/support enterprise applications, AD, Domain Controllers for both Students and Faculty/Staff domains, ADFS, and okta sso, data integration and database system administration.
- Manage/support Server Virtualization environment and virtual machines.
- Manage network firewall, access rules, VIPs and VPN tunnels, webvpn and endpoint security, AV and client VPN. Assist in all network services issues, DHCP/DNS/NAC and wireless.
- Managed and support student campus security systems, blackboard transact, ID Card system, Door security, vending, laundry, value add and POS systems, issues, hardware problems, system upgrades and migrations
- Worked closely with Helpdesk team, and Data team on projects.
- Managed Data backup system and offsite data backup
CEO/Sr. IT Consultant Engineer
Computer Engineering Group
08.2006 - 11.2013
- Developed key operational initiatives to drive and maintain substantial business growth.
- Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- as co-owner I had responsibilities to manage our small business, manage financials, HR and employee relations, bills, payroll etc.
- Provided IT Support and IT Consultation to new and existing CEG customers, responsible for marketing strategies for CEG, research and development on IT needs for all customers, bid preparation and follow-through, customer relations.
- Computer repair, virus and spyware removal, hardware/software installation and troubleshoot.
- Installation of Server hardware upgrades or migrations for Windows Small Business Servers, SBS2003-SBS2011 with Exchange 5 to Exchange 2010 setup, configuration support and management of servers and client networks including all nodes, with a range of 50+ 5-50 plus users and nodes. Vast array of installations configurations, management and support of smal! business networks from firewalls (Cisco/Sonicwall) wireless, switches, routers, desktop computers/laptops, mobile tablets (iPad's/iPhones, Android, Windows and Blackberry's) to Windows Servers for Email hosting, file/print, DNS/DHCP, App server and remote terminal server.
Education
Associate of Science - Computer Science
Heald College
CA10-2022
Skills
Identity System Management; Okta SSO / MS ADFS / MS Active Directory/ LDAP(s) / Google Workspace administration
Desktop/Laptop Management, Windows/MacOS, AVendpoint security, Malwarebytes, FortiClientEMS, Norton, GPO policy management, JamfPro, JamfConnect, Absolute, ninite pro, asset management
Server Systems; Microsoft Windows Server, Linux servers, Hardware/Software enterprise applications, higher Ed, Public & Private sector specialized apps, on-prem, cloud-based, Backup solutions, Virtualization platforms, VMWare, Hyper-V, Linux kvm (CentOS), Ceph, Proxmox, SCCM, automation solutions, GPO, Powershell scripts, Ansible
Networking systems; WebVPN / Endpoint Security / Firwewalls / Smoothwall, Cisco, Fortigates, FortiEMS, UnFi Ubiquiti, PFsense, Sonicwall / Wireless APs / Cisco controller, Arista CloudVision, UnFi Ubiquity, Meraki / NAC/ PacketFence, 8021x, FortiAuthenticator / Network switches/ Cisco, Arista, FortiSwitches, Dell, UnFi Ubiquiti, ISPs, Sonic, AT&T, Comcast
Certification
Microsoft Certified Systems Engineer (MCSE) 2003
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sr. IT Support Specialist - Supervisor
Collegis Education
11.2024 - 10.2025
IT Network & Systems Manager
Dominican University of California
09.2023 - 11.2024
Sr. Systems Engineer/Administrator
Dominican University of California
10.2021 - 09.2023
IT Systems Administrator
Dominican University of California
11.2013 - 10.2021
CEO/Sr. IT Consultant Engineer
Computer Engineering Group
08.2006 - 11.2013
Associate of Science - Computer Science
Heald College