Carlos Morales
Kitchener,ON
Summary
Dynamic System Engineer with a proven track record at Able One/Quadbridge, excelling in customer engagement and team collaboration. Adept at automating tasks and enhancing system performance, I deliver innovative solutions while maintaining high standards of client service. Recognized for my ability to troubleshoot complex issues and implement effective documentation procedures.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Volunteer
Iglesia Bautista Nueva Jerusalem
Kitchener, ON
03.2021 - Current
- Collaborated with other musicians to plan rehearsals and performances.
- Developed strong interpersonal skills to deal with different personalities.
- Adapted to new songs, concepts and arrangements quickly and professionally.
- Played variety of music with broad stylistic range and improvisatorial flexibility.
- Identified mistakes made by other musicians and corrected problems.
System Engineer
Able One/ Quadbridge
Kitchener, ON
11.2021 - 07.2024
- Identified needs of customers promptly and efficiently.
- Monitor system performance and security, ensuring high availability and compliance.
- Automate repetitive tasks using scripts and configuration management tools.
- Design, implement, and maintain scalable system architectures for enterprise environments.
- Collaborated on VMware, VM Horizon, Intune projects and Azure.
- Managed Sophos, Microsoft 365 admin tasks and macOS systems.
- Executed Zero Touch Implementation processes.
- Handled management of cloud-based servers, telecommunications networks, and virtual machines.
Core Network Engineer
CIBERNET
SAN PEDRO SULA, HONDURAS
07.2018 - 12.2019
- Configured routers, switches, firewalls and other hardware to deploy and manage LAN, WAN and wireless networks.
- Maximized network availability and performance by monitoring, troubleshooting, resolving outages and scheduling upgrades.
- Evaluated existing networks and systems for potential weaknesses to support intrusion prevention measures.
- Reviewed system logs to determine usage levels, bandwidth, performance, and system security to target inefficiencies and implement appropriate solutions.
- Maintained production network according to company SLAs to fulfill agreed-upon client specifications.
- Performed administration and office management duties, including composing and editing correspondence and memos.
- Technical Support to business and ISP
- Provided support via remote desktop software, diagnosing customer issues over private and public networks.
Engineering Specialist
Cibernet
San Pedro Sula, Honduras
07.2017 - 07.2018
- Upheld quality control standards by utilizing continuous review processes throughout development, design and implementation.
- Supported end-users with network and device troubleshooting and diagnosis.
- Worked overtime, including evenings and weekends, to respond to emergencies and fix unsafe conditions.
- Planned, installed and maintained systems and performed repair on malfunctioning systems.
- Coordinated hardware and software installations.
- Documented hardware and software installation procedures.
- Developed telecommunications disaster recovery plans to mitigate downtime.
Internship Student
Cibernet
San Pedro Sula, Honduras
01.2017 - 07.2018
- Evaluated client telecommunications needs and recommended targeted solutions.
- Performed regular tests on systems to ensure all components were running well.
- Reviewed project drawings to perform installation activities according to specifications.
- Collaborated with technical staff, engineering personnel and vendors to coordinate system improvements.
- Drafted cost projections for system and component implementations.
- Developed telecommunications disaster recovery plans to mitigate downtime.
Education
Post Graduate Diploma - Applied Network Infrastructure And System Admin
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON04.2021
Bachelor of Science - Computer Science
UNITEC
San Pedro Sula, Honduras07.2017
High School Diploma -
Liceo Bilingue Centroamericano
San Pedro Sula, Honduras07.2013
Skills
- Efficiently resolve a high volume of tickets, while maintaining quality and minimizing downtime
- Ability to communicate technical solutions clearly, resolve issues efficiently, and ensure a positive user experience
- Effectively works with diverse teams, including developers, IT support, and management, to ensure seamless system operations and project success
- Proactively identifies opportunities to enhance system performance, automate processes, and implement best practices for increased efficiency and reliability
Languages
Spanish
Native/ Bilingual
English
Full Professional
Certification
- Cisco Certified Network Associate (CCNA)
- Certified Cambium Network - [2018]
- Mikrtotik (MTCNA)
References
References available upon request.
Timeline
System Engineer
Able One/ Quadbridge
11.2021 - 07.2024
Volunteer
Iglesia Bautista Nueva Jerusalem
03.2021 - Current
Core Network Engineer
CIBERNET
07.2018 - 12.2019
Engineering Specialist
Cibernet
07.2017 - 07.2018
Internship Student
Cibernet
01.2017 - 07.2018
Post Graduate Diploma - Applied Network Infrastructure And System Admin
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Science - Computer Science
UNITEC
High School Diploma -
Liceo Bilingue Centroamericano
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