Summary

Overview

Work History

Education

Skills

Languages

Timeline

Carlos Medina

Burnaby

Summary

Bilingual Customer Service and Business Operations Professional with international experience across Canada and Latin America. Proven ability to deliver high-quality customer support, maintain quality assurance standards, and assist with front-line operations in fast-paced environments. Adaptable, collaborative, and committed to continuous improvement. Fluent in Spanish and English, with intermediate Russian proficiency.

Overview

years of professional experience

Work History

Supervisor

NSMRC Construction

01.2025 - Current

Strong leadership and problem-solving skills of a team of 5+ people
Contractor in logistics & general repair and maintenance of site
Educated staff on organizational mission and goals to help employees achieve success
Maintained overall safe work environment with employee training and enforcement of safety procedures.

Customer Service Agent

Lacias International Corp.

11.2024 - 01.2025

Assisted in client service and financial evaluation processes.
Engaged with sensitive operational details in accordance with a non-disclosure agreement.
Contributed to internal assessments and departmental support functions.

Passenger Services Assistant (Remote)

Copa Airlines

09.2024 - 10.2024

Managed online passenger records and front desk log documentation.
Completed cabin crew training requirements
Demonstrated adaptability by transitioning into support functions during organizational changes.

Barista & Quality Assurance

Starbucks Canada

12.2022 - 08.2024

Oversaw quality control for beverages and store supplies, maintaining corporate brand standards.
Managed visual inventory across the supply chain and ensured product presentation readiness.
Collaborated with a dynamic team to improve daily operations and customer satisfaction.
Strengthened interpersonal and multitasking skills in a high-volume, client-facing role.

Client Services Agent

Credicorp Bank

08.2022 - 02.2023

Supported clients in account management, handling both front desk and backlog requests.
Resolved service issues by analyzing queries and providing tailored solutions.
Ensured high satisfaction levels by addressing client needs promptly and professionally.

Line Cook Assistant

Joeys Restaurant Group

07.2022 - 12.2022

Prepared cold dishes and salads, supported kitchen staff during peak hours.
Acted as backup server and dishwasher, ensuring smooth kitchen and dining operations.
Maintained hygiene and quality standards in compliance with safety regulations.

Customer Service Representative

Iterum Connections International

02.2021 - 06.2022

Handled accounting verifications, transaction monitoring, and security screening.
Maintained confidentiality while managing sensitive financial data and customer interactions.
Delivered consistent and dependable support in a fast-paced, U.S.-based service environment.

Volunteer Social Services Assistant

Roots of Hope Foundation

01.2015 - 01.2017

Supported food distribution to underserved communities and collaborated with smaller nonprofit partners.
Promoted social responsibility and contributed to community outreach efforts.