Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

Carlos Medina

Solvang

Summary

Dependable general worker with extensive experience in diverse environments, consistently completing tasks efficiently. Demonstrates strong interpersonal skills, effectively addressing customer concerns and enhancing satisfaction. Proficient in manual labor and equipment operation, maintaining organized and safe workspaces. Committed to safety and adaptability, ready to contribute positively to team dynamics.

Overview

7
7
years of professional experience
2
2
Certification

Work History

Managing Bartender

Rock 12 Distillery
Buellton
10.2023 - Current
  • Provided leadership to ensure that all employees followed food safety guidelines including proper storage techniques and sanitation practices.
  • Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
  • Processed payments using point of sale systems accurately and efficiently.
  • Assisted with menu development by suggesting new drinks or cocktail recipes.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Greeted guests with friendliness and professionalism.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.

Hotel Front Desk Clerk

Viking Inn
Solvang
11.2022 - Current
  • Similar duties as outlined above

Hotel Front Desk Clerk

Hamlet Inn/ Atterdag Inn
Solvang
08.2022 - Current
  • Provided comprehensive information on hotel amenities, services, and local attractions to guests.
  • Ensured prompt and courteous fulfillment of all guest requests.
  • Inputted and confirmed reservations for guests efficiently.
  • Registered and assigned rooms to guests during check-in process.
  • Notified housekeeping staff of vacated rooms ready for cleaning.
  • Responded to inquiries and room requests via online platforms, phone, and email.
  • Served as initial contact during emergencies, coordinating evacuations and security response.
  • Resolved customer complaints swiftly while adhering to company policies.

Volunteer Coach and Tutor

Youth Empowered Sports Club
Solvang
11.2018 - Current
  • Adapted instructional materials to address diverse student needs and interests.
  • Motivated students through constructive feedback and consistent encouragement.
  • Assisted students across skill levels to enhance academic performance.
  • Fostered positive learning environments to boost confidence and motivation.
  • Conducted individual tutoring sessions to improve student outcomes.
  • Organized training sessions, drills, and exercises to enhance technique, agility, and strength.
  • Adjusted coaching strategies based on athlete strengths and weaknesses.
  • Mentored youth to develop strong work ethic through positive role modeling and skill practice.
  • Orchestrated fundraising events.
  • Tutored various Spanish levels, ranging from elementary to high school.

Assistant Pastry Chef

Coast Range Restaurant
Solvang
04.2022 - 07.2022
  • Prepared and cooked diverse pastries, cakes, pies, and tarts following specific recipes.
  • Maintained cleanliness, organization, and sanitation of food products to ensure quality.
  • Decorated cakes and pastries using artistic skills to enhance presentation.
  • Collaborated with executive chef to pair desserts with menu items.
  • Executed daily kitchen prep and closing duties including station setup and breakdown.
  • Assisted in plating and serving desserts for optimal presentation.

Line Cook

Coast Range Restaurant
Solvang
04.2021 - 01.2022
  • Prepared food items according to recipes, ensuring portion control and waste management compliance.
  • Maintained strict adherence to sanitation policies when handling food products.
  • Assisted staff during peak hours to optimize kitchen efficiency and workflow.
  • Executed workstation prep before shift commencement to enhance operational readiness.
  • Trained new team members on meat and vegetable preparation techniques for consistency.
  • Collaborated with teammates in a fast-paced environment to uphold high customer satisfaction rates.
  • Communicated order details and menu modifications effectively with kitchen staff.
  • Managed multiple tasks simultaneously while maintaining organization in a high-pressure setting.

Sales Associate

Rocky Mountain Chocolate Factory Inc.
Solvang
07.2020 - 12.2020
  • Processed credit card transactions swiftly and securely to enhance customer satisfaction.
  • Executed cashier duties, including payment acceptance and receipt issuance.
  • Managed returns, exchanges, and refunds in compliance with company policies.
  • Engaged customers through professional dialogue to identify needs and preferences.
  • Upsold additional items based on customer interests to drive sales revenue.
  • Maintained comprehensive knowledge of store merchandise and operational procedures.
  • Restocked shelves regularly to ensure optimal inventory levels.
  • Prepared candy, fudge, and caramel for various desserts.

Sales Associate

Solvang Flavors
Silvana
08.2019 - 12.2019
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Served and prepared food items for sale.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Answered customer questions regarding food preferences, complimentary flavors, and proper care for merchandise.

Education

High School Diploma -

Santa Ynez High School
Santa Ynez, CA
06-2019

Some College (No Degree) - Early Childhood Education

Santa Barbara City College
Santa Barbara, CA

Skills

  • Food and beverage preparation
  • Point of sale operations
  • Food safety compliance
  • Customer service excellence
  • Patience and tolerance
  • Alcohol awareness training
  • Inventory management strategies
  • Effective communication skills
  • Organizational abilities
  • Problem solving techniques
  • Task delegation skills
  • Reliability and dependability
  • Service-oriented mindset
  • Multilingual: English and Spanish
  • Team collaboration

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Certification

  • RBS certification
  • Food Handlers certification

References

References available upon request.

Timeline

Managing Bartender

Rock 12 Distillery
10.2023 - Current

Hotel Front Desk Clerk

Viking Inn
11.2022 - Current

Hotel Front Desk Clerk

Hamlet Inn/ Atterdag Inn
08.2022 - Current

Assistant Pastry Chef

Coast Range Restaurant
04.2022 - 07.2022

Line Cook

Coast Range Restaurant
04.2021 - 01.2022

Sales Associate

Rocky Mountain Chocolate Factory Inc.
07.2020 - 12.2020

Sales Associate

Solvang Flavors
08.2019 - 12.2019

Volunteer Coach and Tutor

Youth Empowered Sports Club
11.2018 - Current

High School Diploma -

Santa Ynez High School

Some College (No Degree) - Early Childhood Education

Santa Barbara City College

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Carlos Medina