Carlos Medina
Downey
Summary
Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication. Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
18
18
years of professional experience
Work History
Service Technician (Recon Dept)
Best Buy, Geek Squad
01.2001 - 03.2019
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Evaluated systems according to predetermined checklist and noted issues.
- Assisted training end users on proper use of hardware and software to deliver excellent customer service.
- Diagnosed and repaired problems with electrical and mechanical systems.
Education
Industrial Engineering
Univercidad Nacional De Ingenieria
Lima PeruSkills
- Technical Document Reading
- Technician Assistance
Languages
Spanish
Professional Working
Timeline
Service Technician (Recon Dept)
Best Buy, Geek Squad
01.2001 - 03.2019
Industrial Engineering
Univercidad Nacional De Ingenieria
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