Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Carlos Martinez

San Diego

Summary

Dynamic Guest Representative with a proven track record at Nexcom, excelling in guest services and issue resolution. Adept at enhancing guest satisfaction through effective communication and attention to detail. Skilled in payment processing and team collaboration, consistently ensuring a welcoming environment and seamless check-in experiences.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Guest Representative

Nexcom
San Diego
03.2022 - Current
  • Maintained a clean, organized work area at all times.
  • Coordinated with housekeeping staff to ensure rooms were ready for occupancy when requested by guests.
  • Collaborated with other departments such as maintenance or security to resolve guest issues quickly.
  • Greeted guests upon arrival and provided them with a warm welcome.
  • Processed payments for room charges and incidentals according to established policies.
  • Provided information regarding hotel amenities, services, and surrounding areas.
  • Assisted guests in making reservations and completing check-in procedures.

Houseman

Nexcom
San Diego
03.2011 - 03.2022
  • Ensured that all public areas were presentable at all times.
  • Performed deep cleaning duties such as shampooing carpets or polishing furniture when required.
  • Maintained a clean and safe environment for guests and staff by vacuuming, dusting, sweeping, mopping floors, washing windows and walls.
  • Stocked housekeeping carts with supplies before each shift.
  • Provided assistance with moving furniture or heavy objects when necessary.
  • Followed safety guidelines while handling hazardous materials such as chemicals.
  • Inspected guest rooms after cleaning ensuring they met standards of cleanliness.
  • Checked stock levels of cleaning supplies regularly and reported low inventory levels to supervisors.
  • Assisted in setting up meeting spaces for events or conferences.
  • Cleaned bathrooms including toilets, sinks and mirrors on a daily basis.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Assisted in laundry services including washing, drying, and folding linens.
  • Ensured cleanliness and orderliness of all hotel common areas, including lobbies, hallways, and restrooms.

Education

High School Diploma -

Clairemont High School
San Diego, CA
06-1998

Skills

  • Guest services
  • Payment processing
  • Issue resolution
  • Customer interaction
  • Safety compliance
  • Attention to detail
  • Effective communication
  • Time management
  • Problem solving
  • Team collaboration
  • Complaint handling
  • Guest satisfaction
  • Strong empathy
  • Check-in procedures
  • Check-out procedures
  • Documentation and reporting
  • Computer skills
  • Customer service

Certification

  • CPR certified
  • Safety precautions certified

Timeline

Guest Representative

Nexcom
03.2022 - Current

Houseman

Nexcom
03.2011 - 03.2022

High School Diploma -

Clairemont High School

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Carlos Martinez