Carlos Li
Mississauga
Summary
Motivated and adaptive leader with experience in business management, technology, and community service. At Pizza Nova, as a manager, developed strong leadership, customer service, and team management skills, ensuring smooth operations in a fast-paced environment. Successfully developed and presented an iOS application, gaining expertise in coding and project management. Hands-on experience in bicycle repair and community engagement in working with diverse groups to provide essential services. Passionate about problem-solving and innovation, delivering value to make a difference in both business and community.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Volunteer
Peel Multicultural Council
10.2023 - Current
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others
- Repaired and maintained bicycles for newcomers and community members, ensuring safe and reliable transportation
- Interacted with a variety of community members, promoting inclusivity and improving communication skills within a multicultural environment.
- Utilized and applied learning of bicycle techniques, such as brake repair, gear adjustment, and tire replacement.
Manager
Pizza Nova
11.2021 - Current
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Managed and motivated employees to be productive and engaged in work.
- Improved safety procedures to create safe working conditions for workers.
- Managed senior-level personnel working in marketing and sales capacities.
- Developed detailed plans based on broad guidance and direction.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Launched quality assurance practices for each phase of development
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Defined clear targets and objectives and communicated to other team members.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Co-Op Student
Career Education Council - Develop The Future
09.2023 - 01.2024
- Worked in team environment to maintain high levels of productivity.
- Developed and coded a full application using Apple’s Swift programming language, applying object-oriented principles and UI/UX design best practices.
- Built and deployed an iOS application, implementing key features such as user authentication, database integration, and responsive interface design.
- Presented a fully developed app to a panel of industry professionals, demonstrating problem-solving skills, technical proficiency, and project management capabilities.
- Gained hands-on business experience, learning about product development, marketing strategies, and professional communication.
- Improved the features of an app through testing and improvement of user experience with the help of feedback
- Developed presentation skills to effectively communicate technical concepts and business value to a panel of specialists.
Education
High School Diploma -
Our Lady of Mount Carmel
Mississauga, On07-2025
CanStem
Brampton, ONOntario Virtual School
Toronto, ONSkills
- Leadership & Management
- Team Collaboration
- Problem-Solving
- App Development
- Business Acumen
- Customer Service
- Public Speaking
- Technical Troubleshooting
- Time Management
- Project Presentation
- Conflict Resolution
- Multitasking Efficiency
- Community Engagement
Languages
English
Native or Bilingual
Chinese (Mandarin)
Full Professional
Certification
- Agile Project Management (SHSM)
- CPR (SHSM)
- Communication (SHSM)
- App Development and Swift Showcase
- edX Online COurses
Interests
- Designing and Printing 3D Models
- Web Development and Design
- Technology and Coding
- Business and Management
- Psychology
- Personal Finance
- Travel
Timeline
Volunteer
Peel Multicultural Council
10.2023 - Current
Co-Op Student
Career Education Council - Develop The Future
09.2023 - 01.2024
Manager
Pizza Nova
11.2021 - Current
- Agile Project Management (SHSM)
- CPR (SHSM)
- Communication (SHSM)
- App Development and Swift Showcase
- edX Online COurses
High School Diploma -
Our Lady of Mount Carmel
CanStem
Ontario Virtual School
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