Carlos Hernandez
Las Vegas
Summary
Motivated Warehouse Worker skilled at providing efficiency in shipping and receiving, inspection and storage operations. Handles diverse materials to achieve high-quality packaging standards and reduce risk. Brings related experience and dedication to meet production and quality goals.
Overview
10
10
years of professional experience
Work History
Warehouse Worker
LEGO
10.2024 - Current
- Maintained safe and clean work environment by keeping warehouse work areas neat, floors clean and goods safely stacked.
- Quickly prepared orders for delivery by picking from shelves, packing in boxes, and attaching shipping labels.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Assembled pallets and crates for secure transportation of materials.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Verified documentation and condition of freight to assure quality standards were achieved.
Warehouse Worker
Geodis
09.2022 - 02.2023
- Maintained safe and clean work environment by keeping warehouse work areas neat, floors clean and goods safely stacked.
- Operated RF scanners to track merchandise and verify contents of containers.
- Quickly prepared orders for delivery by picking from shelves, packing in boxes, and attaching shipping labels.
- Assembled pallets and crates for secure transportation of materials.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Assisted in receiving, stocking and distribution of merchandise.
Warehouse Worker
Barkbox
03.2022 - 08.2022
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Assisted in receiving, stocking and distribution of merchandise.
- Assembled pallets and crates for secure transportation of materials.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Maintained clean, orderly work environment free of hazards.
Warehouse Worker
CJ Pony Parts
10.2021 - 02.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Maintained clean, orderly work environment free of hazards.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
Car Wash Attendant
Uncle Rayski’s Magic Car Wash
01.2021 - 10.2021
- Received check, cash and credit card payments from customers, and maintained accounts of payments received on daily basis.
- Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities.
- Delivered high-quality car wash services using appropriate high-pressure washers, vacuums and detailing tools.
- Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
Patient Care Technician
Alorica
10.2019 - 12.2020
- Maintain accurate documentation in order to continuously improve the customer service process and reduce potential legal concerns.
- Identify and escalate concerns received from patients and/or clients so that corrective action can be pursued and expedited to take care of their needs.
- Handle inbound and outbound member, provider and physician calls. Answer questions related to pharmacy benefits, while maintaining productivity standards and performance guarantees where applicable.
- Assist patients with order status, refill orders, order cancellation updates and provide updates on patient accounts.
Sales Representative
Hilton Grand Vacations
01.2019 - 10.2019
- Provided customers with best deals and well-researched travel options while improving customer satisfaction ratings.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Recorded contact information of customers and potential customers in internal database.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Provided information about available products and services, membership details, and purchase advantages.
- Generated leads and established relationships with potential customers through outbound telephone calls.
Customer Service Representative
Sutherland Global Services
04.2018 - 12.2018
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Assistant General Manager
Del Taco
07.2017 - 03.2018
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Read food order slips or received verbal instructions to properly prepare and cook food.
- Stored food in designated containers and storage areas to prevent cross-contamination and spoilage.
- Cleaned and maintained fryers and grills to keep appliances in working condition.
Line Cook
Cafe Rio
09.2016 - 07.2017
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Prepared food items in compliance with recipes while following health, safety and sanitation guidelines.
- Greeted customers and provided outstanding customer service.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Sales Associate
Tommy Hilfiger
02.2016 - 09.2016
- Built customer loyalty and retention by delivering excellent shopping experiences, while effectively build rapport and lasting relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
- Performed cash, card, and check transactions to complete customer purchases.
- Managed returns, exchanges and refunds in accordance with store policy.
Car Wash Attendant
Uncle Rayski’s Magic Car Wash
05.2015 - 02.2016
- aintained accounts of payments received on daily basis.
- Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities.
- Delivered high-quality car wash services using appropriate high-pressure washers, vacuums and detailing tools.
- Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.Received check, cash and credit card payments from customers, and m
Education
Skills
- Material loading and unloading
- Health and safety regulations
- Pick-list processing
- Shipment palletization
- Data entry
- Account management
- Conflict resolution and problem solving
- Customer service and relationship building
- Kitchen operations
Timeline
Warehouse Worker
LEGO
10.2024 - Current
Warehouse Worker
Geodis
09.2022 - 02.2023
Warehouse Worker
Barkbox
03.2022 - 08.2022
Warehouse Worker
CJ Pony Parts
10.2021 - 02.2022
Car Wash Attendant
Uncle Rayski’s Magic Car Wash
01.2021 - 10.2021
Patient Care Technician
Alorica
10.2019 - 12.2020
Sales Representative
Hilton Grand Vacations
01.2019 - 10.2019
Customer Service Representative
Sutherland Global Services
04.2018 - 12.2018
Assistant General Manager
Del Taco
07.2017 - 03.2018
Line Cook
Cafe Rio
09.2016 - 07.2017
Sales Associate
Tommy Hilfiger
02.2016 - 09.2016
Car Wash Attendant
Uncle Rayski’s Magic Car Wash
05.2015 - 02.2016
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