Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Carlos Hernandez

San Bernardino

Summary

Accomplished Director of Banquets at Doubletree Hotel by Hilton, renowned for expert event management and stellar customer service. Excelled in vendor negotiation and menu development, significantly enhancing guest satisfaction. Fostered teamwork, leading to high-efficiency staff performance. Proven track record in elevating event success and maintaining long-term client loyalty.

Overview

25
25
years of professional experience

Work History

Directo of Banquets

Doubletree Hotel by Hilton
08.1999 - Current
  • Negotiated contracts with clients, resulting in mutually beneficial agreements that met financial objectives for both parties.
  • Enhanced guest satisfaction by effectively managing banquet events and coordinating with various departments.
  • Led pre-event meetings with staff members to communicate essential information regarding event logistics, client expectations, and performance goals.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Banquet Server/Bartender

Pomona Fairplex Sheraton
03.2013 - 10.2022
  • Provided friendly, courteous service to create memorable moments for guests.
  • Answered guest questions about event plans and food service choices.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Set up banquet tables and chairs based on event requirements.
  • Received praise from management for consistently exhibiting a positive attitude towards work responsibilities despite long shifts or demanding schedules often associated with the industry.
  • Increased overall event success by anticipating guests'' needs and promptly addressing requests or concerns.

Banquet Captain

Lake Arrowhead Resort And Spa
09.2009 - 06.2011
  • Collaborated with culinary teams to design customized menus, meeting the specific needs of clients and guests.
  • Oversaw timeliness and quality of food delivery at high-volume events.
  • Supervised and mentored kitchen and serving staff.
  • Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
  • Improved overall service quality by conducting regular staff training sessions and performance evaluations.
  • Promoted team collaboration among banquet staff members through effective leadership practices that fostered a supportive work environment.

Education

Diploma - Business And Tourism Management

Academy Pacific Business
Hollywood, CA
04-1994

High School Diploma -

Duarte High
Duarte, CA
06-1992

Skills

  • Event management
  • Menu development
  • Marketing
  • Vendor negotiation
  • Teamwork
  • Teamwork and collaboration
  • Customer service

Languages

Spanish
Native or Bilingual

Timeline

Banquet Server/Bartender

Pomona Fairplex Sheraton
03.2013 - 10.2022

Banquet Captain

Lake Arrowhead Resort And Spa
09.2009 - 06.2011

Directo of Banquets

Doubletree Hotel by Hilton
08.1999 - Current

Diploma - Business And Tourism Management

Academy Pacific Business

High School Diploma -

Duarte High

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Carlos Hernandez