Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Carlos Guerrero

San Bernardino,CA

Summary

Dynamic Field Service Technician with a proven track record at Office1, excelling in troubleshooting and repair. Recognized for exceptional customer service and relationship building, I effectively resolved issues and enhanced client satisfaction. Committed to safety and efficiency, I implemented improvements that reduced downtime and optimized operations.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Field Service Technician

Office1
02.2022 - Current
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.

Warehouse Operator

Advanced Copy Systems
02.2022 - Current
  • Used forklifts and pallet jacks to relocate products.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Kept warehouse stations and equipment in good working order in line with OSHA requirements.
  • Checked packages and merchandise for damage and notified vendors.

Cannabis Sales Associate

Captain Jacks
03.2020 - 02.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Educated patients on effects, dossing, and safe consumption practices.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Yard Supervisor

So Cal Ramp Services
05.2013 - 11.2018
  • Supervised daily operations, coordinating staff schedules and allocating resources to ensure timely completion of tasks.
  • Continuously evaluated yard operations for potential improvements, implementing changes as needed to maintain efficiency and meet goals.
  • Optimized space utilization in the yard through careful planning of storage areas and efficient use of available resources.
  • Conducted regular performance evaluations for staff members, offering constructive feedback for continuous development.
  • Reduced workplace accidents with consistent enforcement of safety guidelines and conducting routine inspections.
  • Resolved conflicts between team members and addressed complaints or grievances.
  • Trained new team members on proper and safe use of tools and equipment.
  • Scheduled shifts and shift changes to accommodate workload and customer needs.
  • Enforced team adherence to safety regulations and protocols.

Education

ERIC BIRCH
Fontana, CA

Skills

  • Problem-solving
  • Positive attitude
  • Troubleshooting and repair
  • Accountability and work ethic
  • Relationship building
  • Customer service
  • Teamwork and coordination
  • Software configuration

Certification

  • Certified SHARP & RICOH, OFFICE1 - 3YRS.

Timeline

Field Service Technician

Office1
02.2022 - Current

Warehouse Operator

Advanced Copy Systems
02.2022 - Current

Cannabis Sales Associate

Captain Jacks
03.2020 - 02.2022

Yard Supervisor

So Cal Ramp Services
05.2013 - 11.2018

ERIC BIRCH

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Carlos Guerrero