Carlos Giraldo
London
Summary
Competent sales and customer service professional, driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues.
Overview
11
11
years of professional experience
Work History
Customer Service Specialist
Dinamica Empaques e Impresos
04.2021 - 08.2022
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Increased efficiency and team productivity by promoting operational best practices.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Key Account Executive
Keylogistics Group
01.2017 - 04.2021
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Built loyal account base and long-term business relationships with key accounts.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
Sales Executive
Keylogistics Group
08.2011 - 12.2016
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Remained current on industry trends to better understand customer needs, product effectiveness and sales tactics.
Education
Marketing And Sales
Fanshawe College of Applied Arts And Technology
London, ON05.2023
Specialist - Global Political Economy
Universidad EAFIT
Medellín12.2013
Bachelor of Science - Business Administration
Universidad EAFIT
Medellín12.2005
Skills
- Efficient and Detail-Oriented
- Customer-Centric Oriented
- Effective Written and Verbal Communication
- Influential and Persuasive
- Building Customer Trust and Loyalty
Timeline
Customer Service Specialist
Dinamica Empaques e Impresos
04.2021 - 08.2022
Key Account Executive
Keylogistics Group
01.2017 - 04.2021
Sales Executive
Keylogistics Group
08.2011 - 12.2016
Marketing And Sales
Fanshawe College of Applied Arts And Technology
Specialist - Global Political Economy
Universidad EAFIT
Bachelor of Science - Business Administration
Universidad EAFIT
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