CARLOS ESTUPINIAN
San Pablo
Summary
Reliable, dedicated leader who quickly learns and masters new concepts and skills. With knowledge of leadership, public safety, management and customer service experience. Able to respond quickly and make sound decisions in emergency and public safety situations.
Overview
9
9
years of professional experience
Work History
Dual Function Transportation Security Officer
Covenant Aviation Security
11.2020 - Current
- Screening airport passengers and baggage for prohibited and dangerous objects and materials
- Maintain efficient passenger traffic flows through airport security checkpoints while maintaining high alert and awareness
- Monitoring airport exits and security checkpoints for any potential breaches and dynamic threats
- Retain and implement knowledge of all applicable Standard Operating Procedures.
- Responded effectively to security incidents and provided guidance regarding security procedures.
Key Carrier
Marshalls
11.2018 - 11.2020
- Interact with the public on a daily basis
- Resolve conflicts between associates and/or customers to maintain order and discipline in the store
- Oversee new hire training to make sure the store standard are met and provide accurate policy and customer service training
- Cross-trained to work in multiple areas
- Act as Manager on Duty when needed
- Partner with managers to develop new ways to motivate associates to continue providing an exceptional job.
Assistant Manager
InMotion Entertainment
11.2017 - 10.2018
- Provide excellent customer experience to customers from all around the world, find ways to communicate when there are language barriers
- Regularly learn and train others on new products and new technology
- Uncover and understand costumers needs to offer the product that is best for them
- Co-managed location and all activities which include sales, inventory control, merchandising operations, and investigation of external and internal theft
- Provide briefings to Manager and other supervisors on a daily and or weekly basis.
Loss Prevention Detective
Marshalls
09.2015 - 10.2017
- Monitor CCTV and look for suspicious activity preventing external theft
- Conduct interviews with apprehended individuals
- Work with the local Police Department, providing detailed descriptions of suspects and apprehended individuals
- Prepare a detailed written report and video surveillance of incidents to local Police agencies
- Deter crime and prevent losses of company property within the store perimeter.
Education
Bachelor of Arts - Criminal Justice
San Francisco State University
San Francisco, California05.2020
Associate of Arts - Administration of Justice
Skyline College
San Bruno, California05.2017
Skills
- Integrity and Honesty
- Customer service and assistance
- Policy Enforcement
- Security Equipment Operation
- Public Safety Awareness
- Bilingual (English, Spanish)
Additional Information
Posseses SFO Customs and Border Protection Seal
Timeline
Dual Function Transportation Security Officer
Covenant Aviation Security
11.2020 - Current
Key Carrier
Marshalls
11.2018 - 11.2020
Assistant Manager
InMotion Entertainment
11.2017 - 10.2018
Loss Prevention Detective
Marshalls
09.2015 - 10.2017
Bachelor of Arts - Criminal Justice
San Francisco State University
Associate of Arts - Administration of Justice
Skyline College
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