Carlos Davis
Laval,QC
Summary
Proven Customer Service Representative at Canadian Imperial Bank of Commerce, excelling in resolving customer complaints with empathy, enhancing loyalty by 30%. Skilled in active listening and data entry, adept at managing high-stress situations and ensuring minimal wait times. Demonstrates exceptional problem-solving abilities, contributing to a positive and efficient customer experience.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Canadian Imperil Bank Of Commerce
03.2000 - 08.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
North Mount High
Montreal West, Canada06.1985
Skills
- Customer Service
- Active Listening
- Data Entry
- Problem-solving abilities
Languages
English
Professional Working
French
Limited Working
Travel
As a avid traveler i have been to sixty four countries over the past forth years !
Timeline
Customer Service Representative
Canadian Imperil Bank Of Commerce
03.2000 - 08.2020
High School Diploma -
North Mount High