Summary
Overview
Work History
Education
Skills
Languages
Travel
Timeline
Generic

Carlos Davis

Laval,QC

Summary

Proven Customer Service Representative at Canadian Imperial Bank of Commerce, excelling in resolving customer complaints with empathy, enhancing loyalty by 30%. Skilled in active listening and data entry, adept at managing high-stress situations and ensuring minimal wait times. Demonstrates exceptional problem-solving abilities, contributing to a positive and efficient customer experience.

Overview

20
20
years of professional experience

Work History

Customer Service Representative

Canadian Imperil Bank Of Commerce
03.2000 - 08.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

High School Diploma -

North Mount High
Montreal West, Canada
06.1985

Skills

  • Customer Service
  • Active Listening
  • Data Entry
  • Problem-solving abilities

Languages

English
Professional Working
French
Limited Working

Travel

As a avid traveler i have been to sixty four countries over the past forth years ! 

Timeline

Customer Service Representative

Canadian Imperil Bank Of Commerce
03.2000 - 08.2020

High School Diploma -

North Mount High
Carlos Davis