Carlos David Pasos
Fallbrook
Summary
Experienced professional in customer service, operations management, and client support across various industries. Proven success in retail, logistics, and residential services with consistent top performance. Skilled problem-solver with keen attention to detail gained from high-pressure environments. Bilingual in English and Spanish with strong communication skills. Committed to continuous learning and professional growth with multiple certifications in safety, technology, and specialized skills. Adaptable learner proficient in inventory management, safety procedures, and team collaboration. Reliable, versatile, and dedicated to providing top-notch service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
RESIDENTIAL ASSOCIATE
BHRAGS ALLIANCE
03.2024 - 07.2025
- Provide direct support to shelter residents while ensuring their needs are met and facility protocols are followed
- Monitor facility to ensure compliance with safety regulations and health standards
- Document incidents and maintain detailed records of resident interactions
- Respond effectively to emergency situations utilizing CPR/First Aid and Narcan techniques when necessary
- Assist with daily operations including monitoring common areas and conducting room checks
- Support intake procedures for new and returning residents
- Receive consistent excellent feedback from supervisors and program director
- Supervised daily operations to ensure compliance with safety and quality standards.
- Developed individualized care plans to meet the unique needs of residents.
PACKAGE HANDLER & DRIVER
UPS
01.2022 - 01.2024
- Developed problem-solving abilities by managing high-pressure situations
- Cultivated attention to detail in handling coded packages for accurate delivery
- Demonstrated reliability and ability to follow procedures
- Operated package sorting equipment to ensure efficient processing of shipments.
- Maintained accurate inventory records through systematic scanning and tracking processes.
- Collaborated with team members to streamline loading and unloading operations for timely deliveries.
Sales Associate
Marshalls
04.2023 - 11.2023
- Assisted customers in locating desired merchandise
- Maintained fully stocked product displays through coordinating inventory
- Provided friendly service to create a welcoming retail environment
- Managed inventory levels, ensuring timely restocking and organization of merchandise displays.
- Assisted customers with product selection, enhancing overall shopping experience through personalized service.
Sales Representative
Royal Prestige
01.2023 - 04.2023
- Built rapport with over 50 customers weekly while educating on product line
- Addressed customer inquiries and concerns pre- and post-purchase
- Exhibited patience and strong product knowledge
- Cultivated relationships with clients to enhance customer satisfaction and loyalty.
- Analyzed market trends to identify opportunities for business growth and product alignment.
Customer Service Representative
PCDNY Clothing Drive
01.2021 - 12.2022
- Attended to client calls, addressing inquiries and providing support
- Created and managed website for soliciting donations and volunteer coordination
- Executed social media and email campaigns to grow donations by 15% in 6 months
- Resolved customer inquiries through effective communication and problem-solving techniques.
Education
Bachelor of Science - Clinical Laboratory Science
York College
International High school diploma -
Colegio Sigmund Freud
11-2015
ESL Certification - undefined
CLIP Program
Technical Support Fundamentals Course - undefined
Coursera
04.2025
Skills
- Client Support & Advocacy
- Safety & Security Procedures
- Cultural Competency (Bilingual in English and Spanish)
- Python Programming
- Problem-Solving & Conflict Resolution
- Behavioral support
- Emergency response
- Emergency Response Protocols
- Detailed Documentation
- Microsoft Office Suite
- Inventory Database Management
- Time Management & Reliability
- Meal preparation
Accomplishments
Residential Associate/Shift Lead - Managed facility operations during supervisor absence, including staff assignments, shift coverage, and procedural compliance oversight.
Certification
- CPR Certification
- NYC Food Handlers Certification
- F02 Certificate - Fire and Emergency Preparedness
- F80 Certificate - Coordinator of Fire Safety and Alarm Systems
- Mandated Reporter Training Certificate
- Narcan Application Certificate
- Python 3.0 Programming Diploma
- Python Programming Diploma
LANGUAGES
Spanish - Native or Bilingual
English - Full Professional
French - Elementary
Timeline
RESIDENTIAL ASSOCIATE
BHRAGS ALLIANCE
03.2024 - 07.2025
Sales Associate
Marshalls
04.2023 - 11.2023
Sales Representative
Royal Prestige
01.2023 - 04.2023
PACKAGE HANDLER & DRIVER
UPS
01.2022 - 01.2024
Customer Service Representative
PCDNY Clothing Drive
01.2021 - 12.2022
ESL Certification - undefined
CLIP Program
Technical Support Fundamentals Course - undefined
Coursera
Bachelor of Science - Clinical Laboratory Science
York College
International High school diploma -
Colegio Sigmund Freud
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