Carlos Cortes Castillo
Long Beach
Summary
Energetic professional with background in amusement and recreation, skilled in operating rides, managing game stations, and ensuring guest satisfaction. Possess strong communication abilities, adept at problem-solving and maintaining safety protocols. Contributed to creating memorable experiences for visitors by consistently delivering friendly service and efficiently managing attractions. Demonstrated ability to work effectively both independently and as part of a team, enhancing overall operations and guest enjoyment.
Overview
2
2
years of professional experience
Work History
Ride Operator
Six Flag - Knotts Berry Farm
Buena Park
10.2024 - 04.2025
- Assisted with loading, unloading, and securing passengers on rides.
- Performed regular tests on rides and documented results accurately.
- Closed down rides with faulty equipment and notified supervisor.
- Collaborated with other park staff to organize special events and promotions involving rides.
- Monitored weather conditions to ensure ride safety during adverse weather.
- Trained new ride operators on operational procedures and safety practices.
Ride Operator
Universal Studios Hollywood
North Hollywood
06.2023 - 07.2024
- Enforced age and height restrictions for ride access, ensuring compliance with regulations.
- Demonstrated knowledge of ride operations, including proper use of restraints.
- Handled guest inquiries and resolved complaints regarding ride experiences.
- Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
- Provided customer service to guests in a friendly manner.
- Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.
- Greeted customers upon arrival at the entrance gates.
- Cleaned vehicles, booths and seats on rides to achieve sanitary compliance with park regulations.
- Welcomed, greeted and interacted with members and guests and verified proper equipment operation.
- Conducted emergency procedures when necessary in accordance with safety protocols.
- Conducted daily inspections of ride equipment and machinery for potential safety hazards.
- Updated ride operation logs and maintenance records accurately and timely.
Education
High School Diploma -
Animo Ralph Bunche Charter High School
Vernon, CA06-2023
Skills
- Ride safety compliance
- Equipment maintenance
- Emergency procedures management
- Event coordination
- Customer service
- Conflict resolution
- Regulatory compliance
- Team collaboration
- Training new staff
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Ride Operator
Six Flag - Knotts Berry Farm
10.2024 - 04.2025
Ride Operator
Universal Studios Hollywood
06.2023 - 07.2024
High School Diploma -
Animo Ralph Bunche Charter High School
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