Carlos Andres Castro Ortiz
Toronto
Summary
Dynamic Guest Experience Supervisor at Killarney Mountain Lodge Resort, adept at elevating guest relations and orchestrating memorable events. Proven leadership in managing diverse teams and crafting engaging activities, resulting in elevated customer satisfaction. Skilled in payment processing and scheduling, I consistently exceed expectations and foster great relationships at work.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Guest Experience Supervisor
Killarney Montain Lodge Resort
Killarney
04.2024 - Current
- Monitored front desk operations, providing guidance and support when needed.
- Managed scheduling of Guest Experience staff members to meet business needs.
- Accurately process guest payments, including credit card transactions and cash handling.
- Reviewed feedback from customers regarding their experiences at the establishment.
- Create and manage social media content to promote daily activities, special events, and memorable moments at the resort, to encourage guest participation.
- Organize and coordinate special events, theme nights, and seasonal programs.
- Lead, train, and manage a team of activities staff. Provide continuous guidance and support to maintain a high standard of service, and ensure activities are delivered seamlessly.
- Design and schedule a variety of recreational, educational, and entertainment activities for resort guests, ensuring there is something for all age groups and interests.
Front Desk Guest Service Agent/ Excursionist
Killarney Montain Lodge Resort
Killarney
05.2023 - 03.2024
- Validated reservations, allocated rooms, and handled payment transactions efficiently.
- Respond to guest inquiries in person, over the phone, or via email, providing information on resort amenities, local attractions, and available services. Offer personalized recommendations for activities and dining options.
- Hiking and Kayaking guide. Expediton guide in partenrships with cruise companies that have Killarney as our of their adventure stops.
- Assist with special guest requests such as room preferences, additional amenities, and accommodations for disabilities
- Proactively promote resort amenities and services such as spa treatments, guided tours, dining options, and recreational activities.
- Accurately process guest payments, including credit card transactions and cash handling.
Sales Representative
Lynx Consultant
Toronto
01.2023 - 04.2023
- Visit residential neighborhoods to engage with potential donors and educate them about the mission and work of the Red Cross and Plan International. Actively solicit donations and sign-ups for monthly or one-time contributions.
- Meet or exceed daily, weekly, and monthly fundraising goals by engaging effectively with potential donors, building rapport, and securing financial commitments.
- Accurately record donor information, including donation amounts, contact details, and preferences, in the company’s database. Ensure that data privacy and security standards are upheld.
- Address any concerns or objections potential donors may have, providing clear, compelling responses and emphasizing the importance of their contributions to the organizations' causes.
Event Staff Member
DGS Staffing Company
Toronto
02.2022 - 01.2023
- Assist with the preparation and teardown of event spaces, including setting up tables, chairs, décor, audio-visual equipment, signage, and any other necessary materials.
- Welcome attendees at the event entrance, verify guest lists, provide name tags, and guide them to the appropriate areas. Ensure a smooth and efficient check-in process.
- Communicate with event coordinators and other team members to ensure all tasks are completed on schedule and any issues are addressed quickly.
Education
College Diploma - Hotel And Restaurant Service Management
Seneca College of Applied Arts And Technology
North York12-2023
Skills
- Guest relations
- Event coordination
- Payment processing
- Activity planning
- Customer engagement
- Scheduling creation
- Leadership
Certification
- AODA Customer Service Training
- Smart Serve
- Ontario Food Handler's Certificate
- Standard First Aid and CPR
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Guest Experience Supervisor
Killarney Montain Lodge Resort
04.2024 - Current
Front Desk Guest Service Agent/ Excursionist
Killarney Montain Lodge Resort
05.2023 - 03.2024
Sales Representative
Lynx Consultant
01.2023 - 04.2023
Event Staff Member
DGS Staffing Company
02.2022 - 01.2023
College Diploma - Hotel And Restaurant Service Management
Seneca College of Applied Arts And Technology
Similar Profiles
Chloe Shaw AufgangChloe Shaw Aufgang
Front Desk Agent at Killarney Mountain LodgeFront Desk Agent at Killarney Mountain Lodge
Jack ThompsonJack Thompson
Housekeeper at Killarney Mountain LodgeHousekeeper at Killarney Mountain Lodge
ARNAUD HAYSARNAUD HAYS
Senior Server at westin bear montainSenior Server at westin bear montain