Carlos Bernal
Oceanside
Summary
Enthusiastic representative eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of hospitality, customer service and time management. Motivated to learn, grow and excel in a customer service setting. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
30
30
years of professional experience
Work History
Shift Leader
Mountain Mike's Pizza
2022.10 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
Operations Manager
Volunteer
2001.10 - Current
- Financial officer- Monthly and yearly budgeting including payments of goods and services
- Purchasing Clerk- Acquired food, clothing and purchased extracurricular activities
- Cook & Baker - Prepared and cooked for all mealtimes
- Including baking of breads, cakes and cupcakes
- Cleaned and disinfected work area including pots, pans , mixers
- Maintenance technician- repaired, replaced, installed , broken property items
- Including upkeep of outside vegetation and trees
- Housekeeping- Maintained cleanliness of bathrooms, kitchen and dining area
- Washed linens and clothing
- Swept and mopped all areas.
Computer Technician
Disability Advocates
2000.10 - 2001.07
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
- Backed up company data on regular basis, successfully recovering critical information after malware attacks
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more
Electrical Equipment Repair Specialist
U.S. Marine Corps
1994.06 - 1998.10
- Assessed operating conditions and adjusted settings to maximize performance and equipment longevity
- Cleaned and lubricated parts to keep equipment operating at peak performance
- Maintained inventory of repair supplies and ordered parts as needed
- Reviewed technical documentation to complete equipment maintenance and repair
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Education
High School Diploma -
Yerba Buena High School
San Jose, CAA+ Certification System Technician/Computer Information System -
La Mesa
07.2000
Skills
- Bilingual
- Positive Attitude
- Good Communication Skills
- Effective Time Management
- Problem-Solver
- Team Player
- Flexible/Adaptable
- Veteran
- Scheduling
- Cash Handling
- Team Leadership
- Problem-Solving
- Flexible Schedule
Timeline
Shift Leader
Mountain Mike's Pizza
2022.10 - Current
Operations Manager
Volunteer
2001.10 - Current
Computer Technician
Disability Advocates
2000.10 - 2001.07
Electrical Equipment Repair Specialist
U.S. Marine Corps
1994.06 - 1998.10
High School Diploma -
Yerba Buena High School
A+ Certification System Technician/Computer Information System -
La Mesa
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