Carlos Barrillas
Valencia,CA
Summary
Versatile and results-driven professional with experience in the construction and security industries. Former union carpenter with the Southwest Carpenters Union and an experienced security technician with Defenders and ADT. Well-rounded field technician with strong troubleshooting, installation, and customer service skills. Recognized for building strong rapport with customers, communicating effectively, and earning trust through professionalism and integrity. Proven ability to work independently, lead by example, solve problems under pressure, and deliver high-quality workmanship while maintaining a strong commitment to safety and customer satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
TECH ENGINEER
ADT Security
Chatsworth, CA
02.2023 - Current
- Work with customers to assess needs, providing tailored security solutions that improved customer satisfaction.
- Improved customer satisfaction, addressing and resolving technical inquiries and issues.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
Carpenter
Southwest Carpenter’s Union, Diversified Production
01.2019 - 02.2023
- Metal Stud Framing
- Drywall
- Material Handling
- Monitored tool and equipment condition and arranged repairs.
- Read and interpreted blueprints to follow specifications of projects.
- Measured materials to determine sizes and quantity required for construction project.
- Collaborated with other skilled tradespeople to ensure seamless integration of carpentry work within larger construction projects.
Security Advisor, Installer Office Manager
ADT Protect Your Home
Valencia, CA
07.2017 - 12.2019
- 11 Step Process
- Building Rapport with customers
- Home Risk Assessment
- Thorough Protection Forms and presenting
- Sales
- ONLY installed DSC Impassa
- Managing inventory
Sales Associate/Rep
Hamer Toyota
Mission Hills, CA
07.2015 - 11.2017
- Customer Service Sales Strong Knowledge of Product
- Developed and delivered engaging sales presentations to convey product benefits.
- Created and executed reorganization plan, training and development programs and implemented process improvements.
- Increased sales by offering advice on purchases and promoting additional products.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Created strategies to develop and expand sales of services to existing customer which resulted in significant increase in annual revenue.
Education
Associate of Science - Fire Science
Glendale Community College
Glendale, CAHigh School Diploma -
North Hollywood High School
North Hollywood, CA06.2008
Skills
- Familiar with 9-Step Process
- Strong Communication
- Rapport Building
- Fluent in English and Spanish
- Able to work on Safewatch, DSC Impassa, Command, Qolsys, and V5
- Sales Experience
- Carpentry Skills
- Customer Driven
- Honesty and Integrity
- Multitasking and Prioritization
- Physical Endurance
Certification
NASM Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
TECH ENGINEER
ADT Security
02.2023 - Current
Carpenter
Southwest Carpenter’s Union, Diversified Production
01.2019 - 02.2023
Security Advisor, Installer Office Manager
ADT Protect Your Home
07.2017 - 12.2019
Sales Associate/Rep
Hamer Toyota
07.2015 - 11.2017
Associate of Science - Fire Science
Glendale Community College
High School Diploma -
North Hollywood High School