Carlos Ballesteros
Laval,QC
Summary
With a big overseas experience in sales and team management, I am a organized and hardworking candidate.
+20 years experience proven I'm an adaptive person who is willing to accept new challenges and take responsibilities.
Overview
19
19
years of professional experience
Work History
DIRECTEUR DE SUCCURSALE
HOME'S PRO BUILDING MATERIALS
07.2023 - Current
- Directing all operational aspects including distribution, customer service, hiring, administration and sales. - Training, coaching, and team development. - Sales goals control. - Developing forecasts, financial objectives and business plans. - Implement strategic methods of inventory control and management, optimize damage control and minimize inventory discrepancies. - Establish and maintain relationships with new and existing clients.
- Assessed employee performance and developed improvement plans.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
BRANCH MANAGER
HOME'S PRO BUILDING MATERIALS
10.2022 - 07.2023
- Directing all operational aspects including distribution, customer service, hiring, administration and sales.
- Hire, training, coaching, and team development.
- Sales goals control.
- Developing forecasts, financial objectives and business plans.
- Implement strategic methods of inventory control and management, optimize damage control and minimize inventory discrepancies.
- Establish and maintain relationships with new and existing clients .
- Assessed employee performance and developed improvement plans.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- - Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Sales Representative
HOME'S PRO BUILDING MATERIALS
05.2022 - 10.2022
- Sales B2B
- Promote brand and company in Nova Scotia, New Brunswick, Newfoundland and PEI.
- Open new opportunities on market
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Corporate Trainer
Astoria Marketing
03.2022 - 05.2022
- Sales in field.
- Team leading.
- Coach 3 team trainees & account executives.
- Partnership with Canadian Tire.
- Held demonstrations and one-on-one coaching sessions
INTERNATIONAL AREA MANAGER
KARTSANA SL
01.2015 - 02.2021
- Sales management France, Spain, Portugal, Middle East, Turkey & Japan.
- Market prospection
- Public tenders management.
- High level negotiations.
- Pricing and benefits management.
- Marketing plan.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend and holiday shifts.
ADVERTISING MANAGER
LMEDIA
09.2014 - 12.2014
- 3 Sponsors Magazine management: EcoRéseau, EcoRéseau Franchise et concept(s), Parenthèses.
- Sales of print advertising.
- Identify and solicit potential clients.
- Utilized e-mail, social media, radio and TV to highlight products and services.
- Attended customer meetings, trade shows and conferences as company representative.
Account Manager
VODAFONE TOTAL TELECOM
03.2013 - 04.2014
- Lead sales team in building relationships with business clients and
- Manage negotiations of sales contracts.
- Assess clients' needs, recommend or assist in the selection of appropriate goods or services, and negotiate prices or other sales terms
- Maintain and grow sales relationships with existing clients.
- High level negotiations
- Reporting
- Team training and learning
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Developed and implemented strategies to increase client retention.
CARD SALES MANAGER
COMERCIA GLOBAL PAYMENTS - CAIXABANK
04.2012 - 03.2013
- Implementing new card payment in Barcelona (Paypass).
- Partner prospection.
- Team management.
- Worked well in a team setting, providing support and guidance.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Financial Specialist
ING Group
07.2009 - 03.2011
- Banking agency management
- Sales of financial products
- Financial analysis
- Day Trader
- Analyzed client capital structures and plans to determine financial viability and productivity of intended investments.
- Educated clients on potential risks and rewards associated with various investments.
- Assisted clients with budgeting and cash flow management.
- Helped clients make informed decisions about financial future.
Bank Clerk
CATALUNYA CAIXA
10.2008 - 06.2009
- Bank agency management.
- Study of financial documentation.
- Clients and partners management.
- Money transfers.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed applications for new accounts.
- Maintained friendly and professional customer interactions.
- Maintained accurate records of customer transactions in line with bank procedures.
Sales Executive - Key Accounts
SANTANDER CONSUMER SPAIN
02.2004 - 10.2008
- Regional sales management.
- Car renting, leasing and loans manage.
- Financial documentation study.
- Team training and learning
- Direction of recovery department.
- Built and maintained strong client relationships to drive business growth.
- Developed and delivered presentations to key customers to position products and services.
- Supported sales and reporting for large and medium-sized accounts.
- Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
- Presented professional image consistent with company's brand values.
- Attended monthly sales meetings and quarterly sales trainings.
Education
MBA - Business Management
EFEM
MADRID, SPAIN2009
BACHELOR HUMAN RESSOURCES - HUMAN RESSOURCES
UNIVERSITAT AUTONOMA BARCELONA
BELLATERRA, SPAIN2007
Skills
- Conflict De-Escalation
- Closing Sales
- Multilingual
- CRM Software
- Stock Management
- Customer Relationship Management
Accomplishments
- First company sales in Japan Market (Kartsana)
- Biggest contract of the branch with Badalona city (Vodafone).
- Branch opening from zero (Home's Pro Montreal)
Additional Information
Spanish: Native oral and writing
French: Bilingual oral and writing
English: Bilingual oral and writing
Catalan: Native oral and writing
Canada permanent resident
Driver license
Timeline
DIRECTEUR DE SUCCURSALE
HOME'S PRO BUILDING MATERIALS
07.2023 - Current
BRANCH MANAGER
HOME'S PRO BUILDING MATERIALS
10.2022 - 07.2023
Sales Representative
HOME'S PRO BUILDING MATERIALS
05.2022 - 10.2022
Corporate Trainer
Astoria Marketing
03.2022 - 05.2022
INTERNATIONAL AREA MANAGER
KARTSANA SL
01.2015 - 02.2021
ADVERTISING MANAGER
LMEDIA
09.2014 - 12.2014
Account Manager
VODAFONE TOTAL TELECOM
03.2013 - 04.2014
CARD SALES MANAGER
COMERCIA GLOBAL PAYMENTS - CAIXABANK
04.2012 - 03.2013
Financial Specialist
ING Group
07.2009 - 03.2011
Bank Clerk
CATALUNYA CAIXA
10.2008 - 06.2009
Sales Executive - Key Accounts
SANTANDER CONSUMER SPAIN
02.2004 - 10.2008
MBA - Business Management
EFEM
BACHELOR HUMAN RESSOURCES - HUMAN RESSOURCES
UNIVERSITAT AUTONOMA BARCELONA
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