Summary
Overview
Work History
Education
Skills
Timeline
Generic

CARLOS ALONSO CRUZ

Orange,CA

Summary

Experienced with front desk operations, guest relations, and team supervision. Utilizes effective communication and problem-solving skills to enhance guest experiences.

Overview

15
15
years of professional experience

Work History

Network Administrator

United States Marine Corps
03.2020 - 03.2024
  • Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
  • Monitored system performance to ensure availability of all services and systems to authorized users.
  • Performed data backup operations on a regular basis to ensure the security of critical information.
  • Analyzed data from various sources to inform decision-making within the leadership team.

Front Desk Supervisor /Front Desk Night Auditor

Hampton Inn By Hilton
01.2018 - 02.2020
  • Maintained the hotel's high standards of customer service and quality assurance.
  • Created detailed reports on occupancy levels, revenue statistics, customer feedback.
  • Reviewed billing processes regularly to ensure accuracy prior to invoicing customers.
  • Responded to guests, including email, telephone and in-person inquiries.
  • Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.

Front Desk Supervisor /Front Desk Night Auditor

Hampton Inn By Hilton
09.2009 - 11.2017
  • Supervised front desk operations, including check-in/check-out procedures and guest inquiries
  • Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
  • Tracked inventory of supplies needed for the front desk area.
  • Reviewed daily reports on occupancy levels, rate of rooms sold and revenue totals.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.

Education

Basic Life Support -

Skills

  • Strategic team guidance
  • Customer engagement
  • Expense tracking and analysis
  • Supplier coordination
  • Strategic issue analysis
  • Team development
  • Strong organizational abilities
  • Technical problem-solving
  • Proficient in English and Spanish

Timeline

Network Administrator

United States Marine Corps
03.2020 - 03.2024

Front Desk Supervisor /Front Desk Night Auditor

Hampton Inn By Hilton
01.2018 - 02.2020

Front Desk Supervisor /Front Desk Night Auditor

Hampton Inn By Hilton
09.2009 - 11.2017

Basic Life Support -

CARLOS ALONSO CRUZ