Experienced with front desk operations, guest relations, and team supervision. Utilizes effective communication and problem-solving skills to enhance guest experiences.
Overview
15
15
years of professional experience
Work History
Network Administrator
United States Marine Corps
03.2020 - 03.2024
Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
Monitored system performance to ensure availability of all services and systems to authorized users.
Performed data backup operations on a regular basis to ensure the security of critical information.
Analyzed data from various sources to inform decision-making within the leadership team.
Front Desk Supervisor /Front Desk Night Auditor
Hampton Inn By Hilton
01.2018 - 02.2020
Maintained the hotel's high standards of customer service and quality assurance.
Created detailed reports on occupancy levels, revenue statistics, customer feedback.
Reviewed billing processes regularly to ensure accuracy prior to invoicing customers.
Responded to guests, including email, telephone and in-person inquiries.
Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
Front Desk Supervisor /Front Desk Night Auditor
Hampton Inn By Hilton
09.2009 - 11.2017
Supervised front desk operations, including check-in/check-out procedures and guest inquiries
Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
Tracked inventory of supplies needed for the front desk area.
Reviewed daily reports on occupancy levels, rate of rooms sold and revenue totals.
Trained new staff on correct procedures, compliance requirements, and performance strategies.
Thunderbird Challenge Program - Shift Supervisor at United States Marine Corps, United States MarineThunderbird Challenge Program - Shift Supervisor at United States Marine Corps, United States Marine
Director of Food, Hospitality and Commercial Recreation at United States Marine Corps, Marine Corps Community ServicesDirector of Food, Hospitality and Commercial Recreation at United States Marine Corps, Marine Corps Community Services