CARLOS ALONSO CRUZ
Orange,CA
Summary
Experienced with front desk operations, guest relations, and team supervision. Utilizes effective communication and problem-solving skills to enhance guest experiences.
Overview
15
15
years of professional experience
Work History
Network Administrator
United States Marine Corps
03.2020 - 03.2024
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Monitored system performance to ensure availability of all services and systems to authorized users.
- Performed data backup operations on a regular basis to ensure the security of critical information.
- Analyzed data from various sources to inform decision-making within the leadership team.
Front Desk Supervisor /Front Desk Night Auditor
Hampton Inn By Hilton
01.2018 - 02.2020
- Maintained the hotel's high standards of customer service and quality assurance.
- Created detailed reports on occupancy levels, revenue statistics, customer feedback.
- Reviewed billing processes regularly to ensure accuracy prior to invoicing customers.
- Responded to guests, including email, telephone and in-person inquiries.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
Front Desk Supervisor /Front Desk Night Auditor
Hampton Inn By Hilton
09.2009 - 11.2017
- Supervised front desk operations, including check-in/check-out procedures and guest inquiries
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Tracked inventory of supplies needed for the front desk area.
- Reviewed daily reports on occupancy levels, rate of rooms sold and revenue totals.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
Education
Basic Life Support -
Skills
- Strategic team guidance
- Customer engagement
- Expense tracking and analysis
- Supplier coordination
- Strategic issue analysis
- Team development
- Strong organizational abilities
- Technical problem-solving
- Proficient in English and Spanish
Timeline
Network Administrator
United States Marine Corps
03.2020 - 03.2024
Front Desk Supervisor /Front Desk Night Auditor
Hampton Inn By Hilton
01.2018 - 02.2020
Front Desk Supervisor /Front Desk Night Auditor
Hampton Inn By Hilton
09.2009 - 11.2017
Basic Life Support -
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