Carlos Alfonzo
Kitchener,El Salvador
Summary
Skilled Technologist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. Devoted troubleshooter with deep understanding of system architecture and diagnostics.
Overview
22
22
years of professional experience
Work History
Systems Support Representative
StoneBridge Imports Inc
Kitchener, ON
10.2022 - Current
- Provided technical support for computer-related problems through email, telephone and hands-on support.
- Diagnosed and resolved Hardware and Software performance problems to promote customer satisfaction..
- Maintained and updated troubleshooting documentation to keep employees up to speed.
- Used remote access software for connectivity purposes.
- Installed, maintained and repaired company systems involving software, hardware and networking.
- Installed new software desktop systems and network printers, setup network and user protocols and migrated users to new systems.
- Set up workstations and laptops for 20 new employees by configuring systems, verifying networking connectivity, and installing and testing hardware and software.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Configured hardware, devices and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
- Maintained servers and systems to keep networks fully operational during peak periods.
Warehouse Associate
StoneBridge Imports
09.2021 - 10.2022
- Worked safely around moving merchandise.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Performed inventory control, such as counting and stocking merchandise.
- Manually or mechanically loaded and unloaded materials from pallets, skids or other transport vehicles.
- Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
Head of Information Technology
Pepsi El Salvador
San Salvador, El Salvador
07.2006 - 07.2021
- Managed network and system performance, conducting troubleshooting, security patching and maintenance.
- Oversaw IT department operations and training.
- Closely collaborated with project members to identify and quickly address problems over 800 employees.
- Wrote policy, procedure and manuals governing internal IT use.
- Built, customized and repaired technology based on staff requests.
- Demonstrated familiarity with latest hardware, software, and networking technology, as well as industry trends.
- Conducted company-wide technology instruction, onboarding, and education.
- Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery, data protection and endpoint protection.
- Performed root cause analysis and general troubleshooting.
- Helped streamline repair processes and update procedures for support action consistency.
- Collaborated with outside departments to implement system-wide improvements.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Identified, analyzed, and resolved infrastructure vulnerabilities and application deployment issues.
- Researched and read up on new and unfamiliar technologies for quick and effective adoption.
- Applied deployment best practices and proper security protocols in network management.
- Installed, supported, and maintained company hardware and software infrastructure.
- Implemented WAN and LAN designs in multi-datacenter configurations.
- Maintained company servers, computers, printers, cables, and other equipment.
- Collaborated with engineering to report issues, manage project deliverables, and provide status reports.
System Network Administrator
Pepsi El Salvador
San Salvador, El Salvador
03.2002 - 07.2006
- Performed and adhered to change management requirements.
- Monitored networks and network devices to resolve technical problems quickly.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Diagnosed and executed resolution for network and server issues.
- Designed and evaluated WAN and LAN connectivity technologies.
- Performed network security design and integration duties.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Computer Applications Development - Applied Computer Science
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON11.2022
Information Technology Network Security - IT Network Security
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON12.2021
Associate of Technical Arts Electronics/Computers - Information And Computer Systems
Edmonds Community College
Washington State (USA)07.1997
Skills
- Flexible and Adaptable
- Decision-Making
- Analytical and Critical Thinking
- Planning and Coordination
- Problem-Solving
- Self-Motivated
- Critical Thinking
- Team-building
- Organization and Time Management
- Multitasking Abilities
- Excellent Communication
- Active Listening
Timeline
Systems Support Representative
StoneBridge Imports Inc
10.2022 - Current
Warehouse Associate
StoneBridge Imports
09.2021 - 10.2022
Head of Information Technology
Pepsi El Salvador
07.2006 - 07.2021
System Network Administrator
Pepsi El Salvador
03.2002 - 07.2006
Computer Applications Development - Applied Computer Science
Conestoga College Institute of Technology And Advanced Learning
Information Technology Network Security - IT Network Security
Conestoga College Institute of Technology And Advanced Learning
Associate of Technical Arts Electronics/Computers - Information And Computer Systems
Edmonds Community College
Similar Profiles
Morgan RaymanMorgan Rayman
Banquet and Cabana Server at Stonebridge Country ClubBanquet and Cabana Server at Stonebridge Country Club
Mary Claire GuerreroMary Claire Guerrero
Reservation Supervisor at STONEBRIDGE PROPERTIESReservation Supervisor at STONEBRIDGE PROPERTIES
Spencer LowSpencer Low
Customer Service Representative at StoneBridge RecoveryCustomer Service Representative at StoneBridge Recovery
Dorian PeraltaDorian Peralta
Supervisor at Fusion BPOSupervisor at Fusion BPO
Maritza BragaMaritza Braga
Spanish Interpreter at Propio Language ServicesSpanish Interpreter at Propio Language Services