Carlos Aguirre
Los Angeles
Summary
• Six years of user support and customer service expertise, adept at understanding client needs and delivering exceptional service across various communication channels.
• Proven multitasking skills, efficiently handling multiple requests from diverse sources. • Exceptional written communication skills.
• Proficient in computers, CRM software, and strong typing for efficient customer support.
• Strong time management and decision-making, consistently meeting deadlines and enhancing customer satisfaction.
Overview
6
6
years of professional experience
Work History
Legal Assistant
Strategic Legal Practices
08.2021 - 10.2023
- Managed the Firm's Vehicle Expert Scheduling process and Attorney Appearances by developing a digital platform within Palantir to streamline and capture requests while improving efficiency, limiting mistakes and waste while improving the ROI thru the avoidance of continual cancellations
- Led onboarding for new employees, overseeing the creation and maintenance of essential training documents and the deployment of the Firm's operating standards throughout their digital platforms
- Enhanced operational efficiency by contributing to the design and implementation of improved systems, with a focus on leveraging technology for better service delivery and increased productivity.
Apple Developer Program Support Advisor
Apple, Inc
04.2018 - 08.2021
- Collaborated with the Apple developer program members, providing comprehensive support for administrative tasks and addressing their need
- Assisted developers in leveraging content management tools for app distribution including guidance on beta software, app services, testing tools and analytics
- Assisted developers in leveraging content management tools for app distribution including guidance on beta software, app services, testing tools and analytics
- Was chosen amongst hundreds who applied to develop new onboarding and training materials within the developer program ton increase retention and shorten the timespan from the date of hire to be able to be deployed in a production environment.
Education
Bachelor’s degree - computer science
Southern New Hampshire University
2023
Skills
- Performance Goals
- CRM Systems
- Customer Engagement
- Administrative and Office Support
- Collaborative Team Player
- Friendly and Patient
Timeline
Legal Assistant
Strategic Legal Practices
08.2021 - 10.2023
Apple Developer Program Support Advisor
Apple, Inc
04.2018 - 08.2021
Bachelor’s degree - computer science
Southern New Hampshire University
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