Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
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Carlo Miguel Manalese

Carlo Miguel Manalese

Winnipeg,MB

Summary

To become affiliated to an organization with opportunities for professional growth wherein I can use my skills and abilities gained in my school and work experience which are essential to the success of the company.

Overview

12
12
years of professional experience

Work History

Food Counter Attendant

Tim Hortons
03.2024 - Current
  • Enhanced customer satisfaction by providing efficient and friendly service at the food counter.
  • Prepared fresh and appetizing food items in accordance with established recipes and guidelines.
  • Greeted customers with smile and provided helpful suggestions.
  • Followed strict sanitation procedures to maintain a safe and hygienic foodservice environment.

Restaurant Supervisor

Sangkap Restaurant and Catering
12.2020 - 12.2023
  • Assist in the hiring and training of new employees as well as the continuous training of existing staff
  • Oversee both front and back of house operations, including wait staff, kitchen crew, and bussing staff
  • Maintain high-quality food standards
  • Develop strategies for improving our customers’ dining experience
  • Respond to customer complaints quickly and resolve them effectively.

Room Service Staff

Marriott Hotel Manila
03.2016 - 11.2020
  • Serve food courses and alcoholic beverages to guests
  • Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability
  • Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen
  • Record transaction in MICROS system at time of order
  • Check in with guest to ensure overall satisfaction from food and beverage and service.

Room Service Staff

Viking star – Viking Ocean cruises
02.2015 - 11.2015
  • Reports directly to room service supervisor or manager
  • Deliver food and beverage orders to passengers state rooms in a courteous manner according to the standards set by the cruise line
  • Must posses thorough knowledge about the food menus and wine lists in order to be able to discuss and suggest passengers various courses and fine wine lists in a professional manner.

Service Staff

LiLi - Hyatt Regency Hotel and Casino Manila
02.2014 - 11.2014
  • Responsible for order taking and addresses the guest requests according to the hotel standards
  • Prepares all guest needs for dining and sets-up the restaurant for a la carte and buffet service.

Butler/Room Attendant/Minibar Attendant

Sofitel Philippine Plaza Manila
06.2012 - 06.2013
  • Addresses guests requests personally and coordinates their needs to other hotel employees in housekeeping, culinary, service and other domestic duties
  • Responsible for ensuring that guests are served food and beverage according to the standards of the hotel
  • Cleans guest rooms as assigned ensuring the hotel’s established standards of cleanliness
  • Responsible for reporting any maintenance deficiencies and handling guest’s requests or complaints.

Education

Bachelor of Science in Commerce Major in Tourism Management -

Far Eastern University
Sampaloc, Manila
10.2010

High School Graduate -

Panorama Montessori School
Sta. Rosa City, Laguna
03.2006

Skills

  • Customer Service
  • Team Player
  • Accuracy and efficiency
  • Quick Learner
  • Cleanliness and sanitation
  • Efficient multitasking
  • Excellent work ethic
  • Cleaning and organization
  • Attention to Detail
  • Clear Communication

Personal Information

  • Height: 5’7
  • Nationality: Filipino
  • Religion: Roman Catholic
  • Birthday: April 20, 1988
  • Civil Status: Married

Languages

English
Professional Working

Timeline

Food Counter Attendant

Tim Hortons
03.2024 - Current

Restaurant Supervisor

Sangkap Restaurant and Catering
12.2020 - 12.2023

Room Service Staff

Marriott Hotel Manila
03.2016 - 11.2020

Room Service Staff

Viking star – Viking Ocean cruises
02.2015 - 11.2015

Service Staff

LiLi - Hyatt Regency Hotel and Casino Manila
02.2014 - 11.2014

Butler/Room Attendant/Minibar Attendant

Sofitel Philippine Plaza Manila
06.2012 - 06.2013

Bachelor of Science in Commerce Major in Tourism Management -

Far Eastern University

High School Graduate -

Panorama Montessori School

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Carlo Miguel Manalese