Summary
Overview
Work History
Education
Skills
Timeline
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Carlo Jay Carlos

Victoria,BC

Summary

Dedicated and detail-oriented professional with over 16 years of experience in customer service, housekeeping, laundry operations, and janitorial services. Proven ability to maintain high standards of cleanliness, safety, and guest satisfaction in residential settings. Skilled in handling client inquiries, resolving concerns promptly, and creating welcoming, hygienic environments. Known for reliability, efficiency, and a strong work ethic, with a focus on delivering quality service and supporting team success.

Overview

18
18
years of professional experience

Work History

Housekeeping Aide

Westcana
VICTORIA, BC
05.2024 - Current
  • Maintained cleanliness of patient rooms and common areas in healthcare facilities.
  • Collaborated with team members to complete daily cleaning schedules efficiently.
  • Maintained cleanliness of dining area, including tables and utensils.
  • Accurately serving food to residents based on their diet plan.
  • Operated cleaning equipment and tools efficiently.
  • Restocked supplies and ensured adequate inventory levels.
  • Operated laundry machinery for washing, drying, and folding garments efficiently.
  • Sorted and categorized laundry items based on fabric type and color.
  • Maintained cleanliness of the laundry area by following sanitation protocols.

Renewal Sales Representative

Concentrix-Srev
Makati City, Manila
08.2021 - 02.2024
  • Addressed customer questions, problems, and complaints in person and via phone to maintain positive relationships and support smooth communications.
  • Cultivated long-term relationships with clients to quote prices and terms, achieving customer objectives accurately.
  • Shared comprehensive brand and product knowledge to maximize sales.
  • Maintained productive relationships with existing customers through exceptional follow-up after sales.
  • Boosted client retention, established sales goals, and secured targeted rates.

Hotel Reservation Associate

Intercontinental Hotel Group
Makati City
05.2021 - 07.2021
  • Received incoming reservation inquiries and updated existing bookings in line with established policies and procedures.
  • Worked with hotel staff to accommodate guests' requests for specific room locations and amenities.
  • Assisted guests with local weather, attractions, and dining information to enhance experiences.
  • Negotiated rates and upsold rooms to increase occupancy and maximize revenue.
  • Secured bookings through phone, email, and webchat sales, using expert hotel product and service knowledge.

Customer Service Rep. / Financial Service Rep

Sykes Asia
Makati
02.2016 - 12.2020
  • Managed all payment processing, invoicing, and collections tasks.
  • I carefully reviewed each invoice and requisition for payment, resolving errors prior to processing.
  • Communicated with clients, partners, and internal departments to resolve issues and provide clarification on financial matters.
  • Managed a highly organized document filing system for account records, maintaining stringent data security.
  • Processed invoice payments and recorded information in the account database.

Sales and Customer Service Representative

24/7
Makati City
07.2013 - 10.2015
  • Exceeded quota and metrics by offering value and relevance to customers, increasing satisfaction.
  • Evaluated issues and concerns to determine importance and urgency, prioritizing and escalating complaints to the manager.
  • Evaluated customer preferences and needs to establish productive, long-lasting relationships.
  • Practiced upsell and cross-sell promotions to gain leads and increase profits.

Senior Health Care Assistant

Affiliated Computer Service
Pasay City
10.2011 - 06.2013
  • Input and processed customer private health insurance details.
  • Providing health benefits over the phone and email.
  • Processing the provider's claims.

Customer Service Associate

Teletech
Pasay
10.2007 - 09.2011
  • Established a warm and friendly rapport while interacting with customers by phone, email, and on live chat.
  • Built rapport with customers through courteous and professional communications.
  • Maintained outstanding customer relationships by going the extra mile to assist with needs and resolve queries.
  • Input customer information, call notes, and personal data into the internal database.
  • Addressed customer service inquiries quickly and accurately.

Education

Some College (No Degree) - Business administration

University of Victoria
Victoria, British Columbia

Some College (No Degree) - Computer Programming

International Electronics And Technical Institute
Laguna, Ph
04-2007

High School Diploma -

San Pedro Relocation Center National High School
Laguna, Ph
04-2005

Langgam Elementary School
Laguna, Ph
04-2001

Skills

  • Account management
  • Customer needs analysis
  • Territory sales
  • Computer expertise
  • Sales closing
  • handling objections
  • Results driven
  • Excellent communication skills
  • Complaint handling
  • Customer account management
  • Report generation
  • Customer relations
  • Hardworking
  • Strong work ethic
  • Highly responsible and reliable
  • Time management
  • Customer service
  • Housekeeping
  • Laundry skills
  • Sanitization procedures
  • Chemical handling
  • Waste disposal

Timeline

Housekeeping Aide

Westcana
05.2024 - Current

Renewal Sales Representative

Concentrix-Srev
08.2021 - 02.2024

Hotel Reservation Associate

Intercontinental Hotel Group
05.2021 - 07.2021

Customer Service Rep. / Financial Service Rep

Sykes Asia
02.2016 - 12.2020

Sales and Customer Service Representative

24/7
07.2013 - 10.2015

Senior Health Care Assistant

Affiliated Computer Service
10.2011 - 06.2013

Customer Service Associate

Teletech
10.2007 - 09.2011

Some College (No Degree) - Business administration

University of Victoria

Some College (No Degree) - Computer Programming

International Electronics And Technical Institute

High School Diploma -

San Pedro Relocation Center National High School

Langgam Elementary School

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Carlo Jay Carlos