Detail-oriented and collaborative professional with extensive experience in maintaining organizational excellence. Skilled in managing multiple projects simultaneously with exceptional accuracy, consistently delivering exceptional results. Meticulous and efficient, committed to contributing to the success of any organization. Experienced in handling diverse administrative functions and managing competing priorities in fast-paced and rapidly changing environments. Eager to learn and make positive change.
Hi, I’m
Carlo Kelly
Toronto,Canada
Summary
Overview
3
years of professional experience
Work History
The Rekai Centres
Academic and Community Partnership Liaison
02.2024 - Current
Job overview
- Coordinate Academic partner placements year-round
- Serve as primary liaison for both sites' Executive Director of Academic and Community Partnerships
- Guide successful placements and integrate Quality and Safety into training
- Experience in grant application, generating budgets and adherence to project budgets
- Acted as a resource for students to discuss concerns
- Maintain data for Inspection Protocols and Quality Indicators and help develop interventions
- Develop external communications and assist with grant reporting
- Support Academic and Community Partnership Shareholders
- Analyze Quality Improvement data and identify trends, generate plan of action and ensure they are implemented
- Maintain regular communication with ACPP participants
- Offer mentorship to frontline staff, students and faculty members
- Coordinate with Ontario Health and Munciple stakeholders to support funding incentives to attract PSWs to LTC.
The Rekai Centres, Wellesley Central Place
Quality Improvement and Education Manager
04.2023 - 02.2024
Job overview
- Coordinated staff development & education programs
- Conducted mandatory education and in-services as per Ministry regulations
- Led general orientation for new hires, contractors, and students
- Monitored students during clinical placements
- Served as an educational resource for managers and committees
- Ensured completion of yearly online education for staff
- Organized quarterly CQI and QI Operation Team Meetings.
- Lead weekly QI Meetings to discuss resident concerns and ways of improving ADL function.
- Collaborated on efficient data collection processes, gather data, analyze, develop plan of action and implementation ideas.
- Monitored performance & produced statistical reports
- Present quarterly home results to Board Members
- Provided suggestions for improvements and educated on implementation
- Collaborated with the Director of Informatics, QI, and Education to set performance improvement targets
- Conducted monthly Fire Drills and Emergency Codes with support from the Environmental Service Manager
- Actively participate in Antipsychotic Meetings, gather data, and develop interventions to improve resident behaviour
- Managed partnerships with external organizations to provide additional resources and opportunities for students.
- Results showed improvement in indicators in comparison to the Ontario Average.
The Rekai Centres, Wellesley Central Place
Health informatics & RAI-MDS Coordinator Intern
05.2022 - 09.2022
Job overview
- Managed Long Term Care documentation for Paramedics
- Generated CIS Reports and RMR Referral Reports for both locations
- Recorded accommodation count and produced Client Service Response Reports
- Documented Ministry Findings and assisted in audits
- Prepared IAR Consent list and monitored MDS Quality Indicators
- Handled Medication Incident Reports and PCC (Point Click Care) Reports
- Compiled Assessment Audit and QI (Quality Indicator) Reports
- Contributed to CARF project in 2022
- Home successfully received accreditation.
NMC Healthcare
Administrative Coordinator
08.2021 - 10.2021
Job overview
- Contributed to an 80% improvement in hospital efficiency and patient satisfaction
- Implemented process improvements to enhance hospital operations
- Improved patient experience and overall satisfaction rates
- Answered phone calls, and was in charge of physician scheduling, patient bookings and insurance checks
- Ensured enhancements in Revenue Cycle Management
- Supported infection control efforts to enhance safety in clinical departments including Surgery, Orthopaedics, Psychiatry, and in-patient services.
Education
Humber CollegeToronto, Canada
Honours BCom in Healthcare Management from Healthcare Management, Data Analytics
04.2023
University Overview
St. Aloysius Gonzaga Secondary SchoolMississauga, Toronto
High School Diploma
06.2019
University Overview
Abu Dhabi Indian SchoolAbu Dhabi, UAE
Elementary School
07.2017
University Overview
Skills
- Customer Service Excellence
- Team Player
- Leader
- People Person
- Comfortable Presenting
- Advanced Problem-Solving
- Healthcare Proficiency
- Health Informatics Expertise
- Continuous Learning
- Adaptability
- Organizational Mastery
- Long-Term Care Skills
- Data Analysis Aptitude
- Health Data Management
- FLTCA & CIHI Knowledge
- MS Office (Word, Excel, PowerPoint)
- Internet & E-mail
- PCC Familiarity
- EPIC Familiarity
- Assertiveness
- Mediation skills
- Influencing skills
- Team Collaboration
- Project Planning
- Strategic Partnerships
- Staff Development
- Proficient in presenting
Accomplishments
Accomplishments
- Dean's List- Fall 2020
- Dean's Honour Roll - Winter 2023
- Created a database for College's Final Project relating to Polypharmacy and the use of medication
Coursescertificates
Coursescertificates
- Google Data Analytics Certification Course (SQL, R etc), in progress, expected to finish September
- Mental Health in Nursing, Alison ELearning, 06/2024
- Revenue Cycle Management (RCM) in Healthcare, Alison E-Learning, 06/2024
- Personal Finance Essentials, McGill University, 07/2020
- Youth Leadership Program Leader, Toastmasters International, 08/2019
- Worker Health & Safety Awareness in 4 Steps, Ontario Government, 11/2020
Volunteer Experience
Volunteer Experience
- Data Entry - 800 Black Forest Squadron
- Helper at Streetsville Square for Pumpkin Parade & Christmas Parade
- Tree Planter - City of Mississauga
- Helper for the elderly -The Village of Erin Meadows, Mississauga
Languages
English
Native or Bilingual
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Academic and Community Partnership Liaison
The Rekai Centres
02.2024 - Current
Quality Improvement and Education Manager
The Rekai Centres, Wellesley Central Place
04.2023 - 02.2024
Health informatics & RAI-MDS Coordinator Intern
The Rekai Centres, Wellesley Central Place
05.2022 - 09.2022
Administrative Coordinator
NMC Healthcare
08.2021 - 10.2021
Humber College
Honours BCom in Healthcare Management from Healthcare Management, Data Analytics
St. Aloysius Gonzaga Secondary School
High School Diploma
Abu Dhabi Indian School
Elementary School
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