Carlo Gimenez
Los Angeles
Summary
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
11
11
years of professional experience
Work History
Store Manager
Holey Grail Donuts
06.2025 - 12.2025
- Analyzed sales data to identify trends, informing inventory decisions and marketing initiatives.
- Improved COGS from 49% to 28% within 6 months.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Reported issues to higher management with great detail.
Assistant Store Manager
Holey Grail Donuts
12.2024 - 06.2025
- Led team in achieving sales goals through effective training and mentorship.
- Streamlined inventory management processes, enhancing stock accuracy and availability.
- Developed visual merchandising strategies to elevate customer engagement and store aesthetics.
- Implemented employee performance reviews, fostering professional development and accountability.
- Coordinated staff schedules to optimize coverage during peak business hours and events.
- Oversaw daily store operations, ensuring compliance with company policies and standards.
- Cultivated a positive work environment, promoting teamwork and high morale among staff.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Shift Leader
Holey Grail Donuts
09.2024 - 11.2024
- Supervised daily operations, ensuring adherence to quality standards and efficient workflow.
- Trained and mentored team members, fostering a collaborative work environment.
- Implemented inventory management techniques to reduce waste and optimize stock levels.
- Enhanced customer service protocols, resulting in improved guest satisfaction scores.
- Collaborated with management on strategic initiatives to drive sales growth and brand loyalty.
- Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
Inventory Manager
J. Crew
02.2016 - 01.2022
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
- Strengthened inventory processes to balance supply needs with budget and space limitations.
- Analyzed inventory data to identify and address stock discrepancies.
- Developed and maintained knowledgeable and productive team of employees.
Assistant Store Manager
J. Crew
11.2015 - 01.2016
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Sales Associate
J.Crew
10.2014 - 10.2015
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Built relationships with customers to encourage repeat business.
Education
Music
Santa Monica College
Santa Monica, CABusiness
Santa Monica College
Santa Monica, CASkills
- Problem-solving
- Multitasking and organization
- Store operations
- Inventory Management
- Shift Scheduling
- Team leadership
- Training and coaching
- POS Systems
- Outstanding communication skills
Websites
Timeline
Store Manager
Holey Grail Donuts
06.2025 - 12.2025
Assistant Store Manager
Holey Grail Donuts
12.2024 - 06.2025
Shift Leader
Holey Grail Donuts
09.2024 - 11.2024
Inventory Manager
J. Crew
02.2016 - 01.2022
Assistant Store Manager
J. Crew
11.2015 - 01.2016
Sales Associate
J.Crew
10.2014 - 10.2015
Business
Santa Monica College
Music
Santa Monica College