Carlo Gamiao
Toronto,ON
Summary
Software-savvy quality assurance professional committed to confirming proper functionality and usability of software products before release. Plans test schedules and strategies according to project scope and delivery dates and monitors and tracks bug resolutions. Reviews software documentation to verify technical accuracy and completeness and to mitigate risks.
Overview
12
12
years of professional experience
Work History
IT Support Specialist
Porsche Centre Downtown Toronto/Audi Uptown
10.2020 - Current
- Created help desk tickets, troubleshot and resolved desktop issues.
- Delivered onsite technical support for 150 employees.
- Used ticketing systems to manage and process support actions and requests.
- Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Developed and tested new product offerings before release to assist the development team in bug identification.
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Ensured data security through rigorous backup procedures, maintaining an up-to-date disaster recovery plan.
- Supported critical business applications'' uptime by effectively identifying root causes of incidents and coordinating efficient resolutions.
- Improved response times by creating a knowledge base of common issues and resolutions accessible to all support staff.
- Maintained documentation of IT systems, processes, and procedures for easy reference by the team members.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Maximized user productivity by delivering comprehensive end-user training on software applications and hardware usage.
- Enhanced IT system stability by implementing proactive maintenance routines and monitoring tools.
- Managed backup and recovery of data assets to safeguard system availability.
Service
Porsche Centre Downtown Toronto
01.2017 - 10.2020
- Increased team productivity with effective communication and collaboration strategies.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
- Maintained accurate records for client accounts, ensuring timely payments and proper documentation.
Quality Assurance Test Engineer
System And Software Consulting Group
09.2012 - 03.2016
- Assisted in refining QA documentation to ensure accuracy and consistency throughout all project stages.
- Improved software quality by developing and implementing comprehensive test plans and cases.
- Streamlined bug reporting processes using defect tracking tools like JIRA, allowing for faster issue resolution times.
- Collaborated with developers to identify, recreate, and resolve complex software defects.
- Identified critical bugs before deployment with diligent execution of test scenarios in various environments.
- Boosted team efficiency through regular communication, sharing insights on potential improvements and best practices.
- Supported continuous improvement initiatives by providing valuable feedback on product features and functionality during development stages.
- Minimized application errors during launch by rigorously adhering to strict QA standards and procedures.
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
Education
Bachelor of Science - Computer Applications Development
De La Salle-College of Saint Benilde
Manila, Philippines09.2012
Skills
- Software development life cycle
- Automated testing
- Continuous-Integration Testing
- Software Development Tools: JIRA, Confluence
- Automation scripting
- Programming Languages: Java, C#
- Manual test case preparation
- Test Plans and Test Methodologies
Timeline
IT Support Specialist
Porsche Centre Downtown Toronto/Audi Uptown
10.2020 - Current
Service
Porsche Centre Downtown Toronto
01.2017 - 10.2020
Quality Assurance Test Engineer
System And Software Consulting Group
09.2012 - 03.2016
Bachelor of Science - Computer Applications Development
De La Salle-College of Saint Benilde
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