Carl De Guzman Monton
Hemet
Summary
Results-driven US Army veteran with a passion for delivering high- quality results. Possesses excellent skills in providing technical solutions and analysis for a variety of clients. Trained Biomed and X- ray service technician.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Field Service Technician
Genoray
10.2024 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed dental X- ray machines and explained operation and routine maintenance protocols to customers and doctors.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Traveled to new worksite local or out of state in order to service dental X- ray machines.
Field Service Technician
BiomedRx
09.2023 - 09.2024
- Maintained proper care and storage of diagnostic tools and equipment and tracked inventory.
- Assisted hospital staff in understanding the proper use of biomedical equipment, reducing user error incidents.
- Performed preventative maintenance on a variety of biomedical devices, prolonging their operational lifespan.
- Performed maintenance on Alaris infusion pumps.
- Performed electrical safety in hospitals building.
- replaced hospital bed parts ensuring equipment reliability
Technical Specialist
Apple
10.2021 - 07.2023
- Trained users on proper use of hardware and software products or services
- Performed troubleshooting activities to identify root cause of system issues.
- Provided technical consultation and support to customers, ensuring customer satisfaction.
- Managed data backups for customer systems as per established protocols
- Maintained up-to-date knowledge on emerging technologies in the market.
- Repair and replace parts for customers damaged computers, laptops and iPhones.
Geek Squad Consultation Agent
Best Buy
12.2019 - 10.2021
- Utilized strong communication skills when interacting with clients with clients or colleagues both verbally
- Utilized problem solving techniques to address customer needs, ensuring satisfaction.
- Generated new sales, retained existing members, and grew overall book of business through multiple service offerings.
- Installed and configured hardware components such as motherboards, processors, RAMS, hard drives, and other peripherals.
- Troubleshoot computer systems to diagnose hardware and software issues.
IT Technician
US Army
04.2015 - 09.2019
- Installed, configured, and maintained computer hardware and software systems.
- Monitored and responded quickly to requests submitted to the help desk.
- Troubleshot technical issues with printers, networks, operating systems, and applications.
- Assisted users with connecting fax machines, printers and other output devices to the company network and internet. •
Field Artillery Cannon Crewmember
US Army
11.2011 - 03.2015
- Provided direction to team members in order to maintain proper functioning of the weapon system while under pressure during simulated combat scenarios.
- Executed drills in loading, unloading, aiming, firing and adjusting indirect fire missions utilizing Howitzer cannons.
- Performed preventive maintenance checks and services on a variety of vehicles including light tactical wheeled vehicles, heavy tracked vehicles, and self-propelled howitzers.
- Loaded projectiles into breech mechanism while following strict safety protocols outlined by superiors.
- Utilized technical manuals to troubleshoot malfunctions within weapons systems.
Education
High School Diploma -
Mira Mesa High
San Diego, CA06-2011
Skills
- X-ray machine operation
- Preventive maintenance
- Technical troubleshooting
- Installation procedures
- excellent customer service
- team collaboration
- critical thinking
- identify schematics
- muli-tasking
Certification
- Certificate in Comptia A+
- Certification in Biomedical Equipment Technician Candidate
- Certification in Principles of Servicing Diagnostic XRay Systems (Phase 1)
- Certification in Advanced Radiographic System Maintenance (Phase 2) Radiological Service Training Institute Sol
Timeline
Field Service Technician
Genoray
10.2024 - Current
Field Service Technician
BiomedRx
09.2023 - 09.2024
Technical Specialist
Apple
10.2021 - 07.2023
Geek Squad Consultation Agent
Best Buy
12.2019 - 10.2021
IT Technician
US Army
04.2015 - 09.2019
Field Artillery Cannon Crewmember
US Army
11.2011 - 03.2015
High School Diploma -
Mira Mesa High
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