Carlie Maxwell
Sonoma
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Host/To Go/Server
Chili's
Rohnert Park, CA
08.2024 - Current
- Host/ Busser: welcome guests, manage waitlist, seat them, clean menus, roll silverware, deliver food/drinks when needed, remove trash and plates from table and organize them for the dishwashers, clean and restock bathroom items
- To Go: answer phone calls, garnish and package food, take payments, deliver food to tables during downtime, restocking
- Server: greet guests, distribute food correctly, cash handling, card payments, gift card transactions, resolving guest issue, fixing incorrect food, upsell items
Babysitter/Child Care
Babysitting
Sonoma, CA
07.2022 - 05.2026
- Prep food, change diapers, bathe, run errands
- Supervised children's activities, ensuring safety and engagement during playtime.
Stocker/cashier
broadway market
Sonoma, CA
01.2023 - 05.2023
- Cash handling cleaning stocking items training new employees
Seasonal Cashier
nybergs tree farm
Sonoma, CA
10.2022 - 12.2022
- Restocking items handling transactions
Customer Service
Whole Foods Market
Sonoma, CA
12.2021 - 03.2022
- Inventory, Returned grocery carts, money handling, returning spoiled products, cleaning, bagging
Cashier/Customer Service
broadway market
Sonoma, CA
06.2019 - 10.2021
- Handled customer inquiries, answered questions, resolved problems, Bagged items, Cash handling
Education
High School Diploma - addiction studies
Sonoma Valley High
Sonoma, CA06-2023
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Adaptable to change
- Exceptional communication
- Detail-oriented
- Reservation management
- Up-selling techniques
Certification
- ServSafe
- RBS alcohol certified
Languages
English
Timeline
Host/To Go/Server
Chili's
08.2024 - Current
Stocker/cashier
broadway market
01.2023 - 05.2023
Seasonal Cashier
nybergs tree farm
10.2022 - 12.2022
Babysitter/Child Care
Babysitting
07.2022 - 05.2026
Customer Service
Whole Foods Market
12.2021 - 03.2022
Cashier/Customer Service
broadway market
06.2019 - 10.2021
High School Diploma - addiction studies
Sonoma Valley High