Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carlie Ella

Oshawa,ON

Summary

Experienced, adaptable and creative customer service professional looking to expand my existing knowledge in this field. With over 5 years working customer service, I have been able to strive in my creative areas as well as my professional abilities during my past employment opportunities. Frequently praised as hardworking, by my managers and co- workers, I can be relied upon to help your company achieve its goals.

Overview

6
6
years of professional experience

Work History

Florist and Cashier

Floratechnics
04.2021 - 05.2022
  • Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
  • Quoted, generated, and processed customer orders to meet specifications and various occasions.
  • Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
  • Developed individualized arrangement recommendations based on customers' budget, occasion and preferences.
  • Prepared potted plants and bouquets based on customer requirements.
  • Prepared new flower and greenery shipments for arrangement by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
  • Nurtured flowers to maintain quality and promote longevity.
  • Utilized floral design techniques to craft unique floral arrangements.
  • Maintained thorough knowledge of needs, characteristics, and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
  • Developed positive relationships with clients and vendors to boost rapport and trust.
  • Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.
  • Trained staff on proper techniques in arranging flowers and customer service skills.
  • Provided customers with care directions for flower arrangements.
  • Recommended appropriate floral arrangements to match theme of anniversaries, weddings and funerals.
  • Worked closely with clients to understand their needs and design flower arrangements that perfectly match their vision.

Retail Sales Associate

H & M
08.2019 - 03.2020
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Answered questions about store policies and addressed customer concerns.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Utilized upselling techniques to promote additional products and increase sales.

Food and Beverage Server / Hostess

Kelsey's Roadhouse
05.2018 - 02.2019
  • Provided courteous, friendly service while multitasking in fast-paced environment.
  • Remained focused, calm and professional during peak rush hours.
  • Adhered to health and safety standards while handling food and beverages.
  • Greeted guests warmly to foster welcoming environment.
  • Demonstrated success in maintaining high level of customer satisfaction.
  • Anticipated customer needs and responded accordingly to increase customer satisfaction.
  • Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.
  • Maintained up-to-date knowledge of menu options, specialties, and menu deviations to accurately relay information to guests.
  • Worked closely and successfully with kitchen staff and management to maximize customer satisfaction.
  • Addressed and handled customer complaints in polite and professional manner.

Hostess Manager / Take Out Server/ Food & Beverage

East Side Mario`s
11.2015 - 12.2017
  • Interacted with guests to obtain positive or negative feedback and constructively apply information.
  • Monitored customer satisfaction through table touching, floor presence, focus groups and responding to customer inquiries.
  • Adhered to cash handling and reconciliation procedures to monitor and control cash and receipts.
  • Achieved objectives in sales, costs, employee retention, food quality, cleanliness and sanitation to maintain guest satisfaction and high-quality customer service.
  • Certified and maintained cleanliness and general upkeep of dining room, bar and other guest contact areas to meet sanitation protocols.

Education

High School Diploma -

Clarington Central Secondary School
Bowmanville, ON
06.2018

Skills

  • Creative Merchandising
  • Efficient Service
  • Store Presentation
  • Order Preparation and Processing
  • Strategic Business Planning
  • Creative Solutions
  • Merchandising and Display
  • Specialty Orders
  • Artistic Floral Design
  • Serve Clients
  • Cash Register Operations
  • Customer Inquiries

Timeline

Florist and Cashier

Floratechnics
04.2021 - 05.2022

Retail Sales Associate

H & M
08.2019 - 03.2020

Food and Beverage Server / Hostess

Kelsey's Roadhouse
05.2018 - 02.2019

Hostess Manager / Take Out Server/ Food & Beverage

East Side Mario`s
11.2015 - 12.2017

High School Diploma -

Clarington Central Secondary School

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Carlie Ella