Carlie Dine
Pismo Beach
Summary
Dynamic and results-driven professional with extensive experience in high-volume dining environments, including Spyglass Inn Restaurant. Proven track record in enhancing customer satisfaction through exceptional service and effective team collaboration. Skilled in POS system operation and cash handling, consistently maintaining a clean and welcoming atmosphere for guests.
Motivated with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
5
5
years of professional experience
Work History
Restaurant Server Manager
Spyglass Inn Restaurant
03.2020 - 11.2024
- Provided exceptional customer service to enhance dining experience.
- Assisted in menu explanations and daily specials to inform guests.
- Collaborated with kitchen staff to ensure timely food service.
- Maintained cleanliness and organization of dining area for guest comfort.
- Handled cash and processed payments accurately at the end of meals.
- Adapted quickly to changing priorities during peak service hours.
- Supported team members during busy shifts to improve workflow efficiency.
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
Cashier
Oyster Fest
10.2022 - 10.2023
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Welcomed customers and helped determine their needs.
- Monitored checkout area for security issues, maintaining a safe shopping environment.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Hostess
Yard House
10.2019 - 03.2020
- Managed guest seating arrangements to optimize flow and enhance dining experience.
- Coordinated with kitchen staff to ensure timely service and accurate order delivery.
- Implemented reservation system improvements, reducing wait times for patrons.
- Conducted daily inventory checks of menus and promotional materials to ensure availability.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Busser
Golden Gate Fields
08.2019 - 03.2020
- Collaborated with wait staff to ensure timely and accurate food delivery.
- Maintained cleanliness and organization of dining areas, enhancing guest experience.
- Assisted in setting up and breaking down dining room for events and busy shifts.
- Supported inventory management by restocking supplies as needed throughout service.
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
Education
Bachelor of Arts - Human Develpment
CSU East Bay
Hayward, CA05-2026
Associate of Arts - Psychology
Diablo Valley College
Pleasant Hill, CA05-2024
High School Diploma -
Alhambra High School
Martinez, CA06-2019
Skills
- Customer satisfaction
- Order taking
- Organization
- Guest service
- POS system operation
- Cash handling
- Cleaning and sanitizing
- High volume dining
- Alcohol service
- Wine service
- Server etiquette
- Food safety
- Customer service
Timeline
Cashier
Oyster Fest
10.2022 - 10.2023
Restaurant Server Manager
Spyglass Inn Restaurant
03.2020 - 11.2024
Hostess
Yard House
10.2019 - 03.2020
Busser
Golden Gate Fields
08.2019 - 03.2020
Bachelor of Arts - Human Develpment
CSU East Bay
Associate of Arts - Psychology
Diablo Valley College
High School Diploma -
Alhambra High School