Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carlie Capes

Edmonton,AB

Summary

Forward-thinking Executive Assistant accomplished in aiding company leaders with key functions. Gifted at managing busy schedules, organizing projects and providing stellar administrative support to executive team. Analyzes, prioritizes and completes tasks with professionalism and sound judgment.

Overview

8
8
years of professional experience

Work History

Executive Assistant, CSR

Unifirst Corporation
Edmonton, AB
11.2018 - 01.2020
  • Maintained updated records of all communications between departments related to projects managed by the Regional Manager.
  • Scheduled appointments for the Regional Manager with both internal staff members and external vendors.
  • Collaborated with other Executive Assistants in order to streamline processes and procedures throughout organization.
  • Responded promptly to inquiries from internal staff members or external customers regarding specific projects or tasks assigned by the General Manager.
  • Answered phone calls from customers and directed them to appropriate personnel within the organization.
  • Performed account maintenance activities such as updating client information in databases.
  • Provided customer service support to customers over the phone and by email.

National Money Mart

Customer Service
Edmonton, AB
05.2013 - 10.2015
  • Working directly with customers to provide the following services:
    -Payday Loans
    -Cheque Cashing
    -Bill Payments
    -EasyTax
    -Western Union
    -Sales
  • Weekly and monthly audits
  • Cash Handling and safe holder
  • Cashing out procedures
  • Local Marketing
  • Collections
  • Security of the store

Community Options

Educational Assistant
Edmonton, AB
01.2013 - 08.2013
  • Working with special needs in daycare
  • Plan activities for the day
  • Update/communication with the program teacher on progress
  • Communication with parents
  • Communication with therapists
  • Practice/track goals laid out by therapists daily
  • Attend IPP meetings when requested by the coordinating teacher
  • Attend EA conferences for Personal Growth

Health Care Aide

Northern Lights Ranch
Hythe, AB
08.2011 - 01.2013
  • Aid Clients in –bathing/grooming/dressing
    -bathroom use
    -transfers/turning/walking/wheelchair
  • Document client behavior
  • Communication with clients
  • Client Outings
  • Encourage chores/activities
  • Meal Preparation

Education

High School Diploma -

Beaverlodge Regional High School
Beaverlodge, AB
01-2011

Skills

  • Customer Service
  • Administrative Support
  • Strategic Planning
  • Self-starter
  • Resourceful
  • Phone Etiquette
  • Customer Service-Oriented
  • Financial Services

Timeline

Executive Assistant, CSR

Unifirst Corporation
11.2018 - 01.2020

National Money Mart

Customer Service
05.2013 - 10.2015

Community Options

Educational Assistant
01.2013 - 08.2013

Health Care Aide

Northern Lights Ranch
08.2011 - 01.2013

High School Diploma -

Beaverlodge Regional High School

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Carlie Capes