Carl Heinz Fritz Seide
EDMONTON,AB
Summary
PROFESSIONNAL Seasoned Customer Service professional competent in keeping
customer needs balanced with business targets. Highly organized in
handling administrative functions, leading teams and coordinating
facility services. Smooth and efficient multitasker and planner.
Knowledgeable individual fluent in four languages.
Driven and dedicated with penchant for delivering exemplary service.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
Arise Virtual Solutions Inc.
09.2020 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Responded to roadside assistance inbound calls
Guest Services Officer
Royal Caribbean Cruises Ltd, Cruise Line
06.2019 - 04.2020
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Assisted guests by furnishing information and directions to casino, gift shop, and dining areas.
- Handled guest complaints with professionalism, working to find satisfactory resolutions in a timely manner.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Hotel Manager
l Coast Edmonton
08.2016 - 03.2019
- Addressed guest complaints or concerns
- Prepared marketing plan
- Prepared budgets and monitor revenues and expenses
- Established work schedules
- Optimized customer support by establishing collaborative service environment.
Front Desk Supervisor
Coast Edmonton
07.2013 - 08.2016
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Scheduled and assigned daily work and activities for team members.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
Hotel Front Desk Supervisor
PROFIL, Hotel resort
02.2003 - 01.2007
- Handled escalated guest complaints professionally, working towards resolution while maintaining composure under pressure.
- Enhanced guest satisfaction by managing front desk operations and providing exceptional customer service.
- Monitored occupancy levels, adjusting room rates as needed to maximize revenue potential.
- Maintained accurate guest records, safeguarding sensitive personal information in compliance with privacy regulations.
Hotel Front Desk Agent
Hotel Melia Caribe
02.2001 - 02.2003
- Oversaw fast-paced front desk operations at busy 5 star resort facility with as many as 4000 nightly guests;
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process;
- Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel;
- Used check-ins and check-outs software to process reservations;
- Kept accounts in balance and ran daily reports to verify totals;
- Provided services efficiently and with high level of accuracy.
Education
High School Diploma -
Montreal
Skills
- SKILLS Adaptability Organizational skills
- Vendor interaction Close attention to detail
- Employee management Communication skills
- Multitasking Data entry and database administration
Timeline
Customer Service Representative
Arise Virtual Solutions Inc.
09.2020 - 02.2025
Guest Services Officer
Royal Caribbean Cruises Ltd, Cruise Line
06.2019 - 04.2020
Hotel Manager
l Coast Edmonton
08.2016 - 03.2019
Front Desk Supervisor
Coast Edmonton
07.2013 - 08.2016
Hotel Front Desk Supervisor
PROFIL, Hotel resort
02.2003 - 01.2007
Hotel Front Desk Agent
Hotel Melia Caribe
02.2001 - 02.2003
High School Diploma -
Montreal
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