Carley Snow
Calgary,AB
Summary
Customer-focused professional with over 5 years of experience supporting people in fast-paced, high-trust environments across government and customer-facing roles. Skilled in live problem-solving, clear and empathetic communication, and guiding individuals through complex systems with confidence. Known for adaptability, curiosity, and a quality-driven approach to support that prioritizes understanding, trust, and excellent customer experience.
Overview
7
7
years of professional experience
Work History
Executive Assistant
Health Canada
Calgary, Alberta
01.2021 - Current
- Provide high-level administrative and operational support to a Director and team in a fast-paced, high-visibility environment.
- Manage complex calendars, shifting priorities, and time-sensitive requests while maintaining accuracy and responsiveness.
- Organize files, budgets, and documentation, translating complex information into clear next steps for others.
Compensation Advisor / Customer Support
Canadian Border Service Agency
Ottawa, Ontario
05.2019 - 01.2021
- Delivered direct support and guidance to managers and employees regarding pay, insurance, and leave entitlements.
- Resolved complex compensation issues across multiple systems while maintaining accuracy and a positive client experience.
- Communicated detailed policies in an accessible way, tailoring explanations to different levels of understanding.
Sales Associate
Villa Group Resorts
Los Cabos, Mexico
11.2018 - 11.2019
- Engaged customers in live, high-volume environments, building rapport, and assessing individual needs.
- Clearly communicated product information, and guided customers through next steps in the sales process.
- Supported a seamless handoff to sales teams by ensuring customers felt informed and confident.
Education
50 Hour Yin Yoga Teacher Training -
Yoga Santosha
Calgary, AB03-2025
200 Hour Hatha Yoga Teacher Training -
Sunshine Yoga Academy
Calgary, AB06-2024
High School Diploma -
Sir Wilfrid Laurier
Ottawa, ON06-2016
Skills
- Customer support
- Troubleshooting and problem resolution
- Clear and empathetic communication
- Adapting to different learning styles
- Navigating complex systems and policies
- Time management and prioritization
Languages
English
Full Professional
French
Professional
Timeline
Executive Assistant
Health Canada
01.2021 - Current
Compensation Advisor / Customer Support
Canadian Border Service Agency
05.2019 - 01.2021
Sales Associate
Villa Group Resorts
11.2018 - 11.2019
50 Hour Yin Yoga Teacher Training -
Yoga Santosha
200 Hour Hatha Yoga Teacher Training -
Sunshine Yoga Academy
High School Diploma -
Sir Wilfrid Laurier