CARLEY NEISER
Summary
Highly dependable, ethical, organized office professional with over 9 years experience providing high quality administrative support to management and staff in the government, transportation and construction sectors. A cohesive team player who builds and maintains strong relationships with clients, management, and team members.
Organized Office Assistant known for high productivity and efficient task completion. Skilled in time management, data entry, and customer service. Excel in communication, adaptability, and problem-solving to enhance office operations.
Overview
9
9
years of professional experience
Work History
Office Assistant
Brytex Commercial Division
Edmonton, Canada
12.2013 - 01.2021
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Answered phone calls and directed them to appropriate personnel.
- Coordinated communication between team members
- Handled customer inquiries through phone and email with professionalism.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
Receptionist/Administrative Support
Canadian Red Cross
Edmonton, Canada
05.2017 - 03.2018
- Managed incoming calls and directed inquiries to appropriate departments.
- Greeted visitors and ensured a welcoming environment at the front desk.
- Assisted with administrative tasks, including filing and document preparation.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a neat reception area by organizing materials and tidying up furniture.
Administrative Support/Animal Care
Edmonton Humane Society
Edmonton, Canada
03.2016 - 04.2017
- Supported seasonal charity and promotional fundraisers
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
Data Entry Clerk
Diversified Transportation
Edmonton, Canada
07.2013 - 08.2013
- Entered data into company database accurately and efficiently.
- Maintained organized records for transportation schedules and shipments.
- Verified data entries for accuracy and completeness regularly.
- Utilized spreadsheet software to track inventory levels effectively.
- Performed data entry from paper documents, emails, and other sources into computer systems.
File Clerk
Alberta Education Professional Standards
Edmonton, Canada
05.2013 - 07.2013
- Implemented filing system improvements to enhance document accessibility.
- Collaborated with team members to streamline administrative workflows.
- Organized and filed documents according to established procedures.
- Prepared labels for new files and folders as needed.
- Scanned documents into electronic database system for archiving purposes.
Receptionist
Coast Wholesale Appliances
Edmonton, Canada
02.2012 - 07.2012
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Processed customer transactions using point-of-sale systems accurately and swiftly.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
Education
Standard First Aid/CPR – Level II -
Spectrum Safety Services
Edmonton, ABHospitality Management Diploma -
Reeves College
Edmonton, ABMedical Administrative Assistant Certificate -
CDI College
Edmonton, ABSkills
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- File/Records Management
- Reception
- Multi-line Switchboard
- High Quality, Client-Focused Service Delivery
- Attention to detail
- Adaptability to change
Volunteer Experience
- Receptionist/Administrative Support, Canadian Red Cross, Edmonton, AB, 05/01/17, 03/01/18, Responded to inquiries and provided information on the phone, Welcomed clients, volunteers and staff at the front desk, Processed volunteer applications into a database for tracking the status of applications, Accepted Donations for the Red Cross
- Administrative Support/Animal Care, Edmonton Humane Society, Edmonton, AB, 03/01/16, 04/01/17, Supported new pet owner with adoption paperwork, Provided care to all animals including dogs and cats, Supported seasonal charity and promotional fundraisers
Timeline
Receptionist/Administrative Support
Canadian Red Cross
05.2017 - 03.2018
Administrative Support/Animal Care
Edmonton Humane Society
03.2016 - 04.2017
Office Assistant
Brytex Commercial Division
12.2013 - 01.2021
Data Entry Clerk
Diversified Transportation
07.2013 - 08.2013
File Clerk
Alberta Education Professional Standards
05.2013 - 07.2013
Receptionist
Coast Wholesale Appliances
02.2012 - 07.2012
Standard First Aid/CPR – Level II -
Spectrum Safety Services
Hospitality Management Diploma -
Reeves College
Medical Administrative Assistant Certificate -
CDI College