Carley Ivy
Fairmont Hot Springs
Summary
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.
Overview
6
6
years of professional experience
Work History
Front Desk Agent
Kanata by BCMINNS
05.2023 - 05.2025
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Coordinated group bookings successfully, handling all logistics from reservation confirmation to departure arrangements.
- Enhanced guest satisfaction by providing timely and courteous front desk service.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Laundry Attendant
Mountainview Resort and Suites
03.2019 - 04.2020
- Managed inventory levels for laundry supplies such as detergents, softeners, and stain removers to prevent shortages or delays in service.
- Demonstrated strong attention-to-detail when folding clean linens according to hotel standards.
- Collaborated with housekeeping staff to ensure timely delivery of clean linens to guest rooms.
- Examined dried clothes to identify stains, tears and issues.
- Contributed to workplace safety by following established protocols for handling hazardous chemicals used in the laundering process.
- Expedited the laundering process by pre-treating heavily soiled items before washing them with other linens.
- Operated traditional and computer-operated washers and dryers while observing all safety protocols.
- Ensured consistent quality control by conducting regular inspections of cleaned linens for stains, damage, or wear.
Education
High School Diploma -
Camrose Composite High School
Camrose, ABSkills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Credit and cash payments
- Guest relations
- Oral and written communications
- Listening skills
- Reservation systems
- Room assignments
- Registration processing
- Reservations
- Phone and email etiquette
- Payment processing
- Guest registration
Timeline
Front Desk Agent
Kanata by BCMINNS
05.2023 - 05.2025
Laundry Attendant
Mountainview Resort and Suites
03.2019 - 04.2020
High School Diploma -
Camrose Composite High School
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