Carley Hotston
Lewisporte,Canada
Summary
Experienced professional with a desire to contribute to an organization by leveraging past experiences, knowledge, and abilities. Committed to utilizing skills in a dynamic work environment to drive results and achieve organizational goals. Seeking a position that offers opportunities for growth and development, where I can make a meaningful impact and contribute to the team's success. Dedicated, adaptable, and eager to take on new challenges to continuously enhance my skill set and deliver exceptional results.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Student Support Counsellor SS2
W.Ross MacDonald School for the Blind
01.2011 - 01.2024
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Educated clients on available community resources, fostering a sense of empowerment and selfsufficiency.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
- Established trusting therapeutic alliances with clients through empathetic listening, validation, and unconditional positive regard.
Retail Sales Associate
Bentley
01.2010 - 01.2014
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
Media, Communication, Community & Event – Assistant
Mohawk College of Applied Arts and Technology
01.2009 - 06.2010
- Managed event set-up and tear-down, ensuring timely completion of tasks for seamless transitions.
- Participated in pre-event planning meetings, providing input on event themes and strategies for success.
- Assisted in organizing successful events by collaborating with vendors and suppliers.
- Contributed to positive event outcomes by promptly addressing issues or concerns from attendees or staff members.
Gym Controller (Athletics Department)
Mohawk College of Applied Arts and Technology
01.2008 - 01.2010
- Assessed staff needs and offered assistance with checking in patrons during busy times.
- Enhanced gym member satisfaction by providing excellent customer service and promptly addressing concerns.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Executed installation and removal tasks for athletic gear in collegiate matches.
- Recorded game stats in role of minor official.
Education
Recreation & Leisure Diploma -
Mohawk College of Applied Arts and Technology
Hamilton, ON01.2011
Ontario Secondary School Diploma -
North Park Collegiate
Brantford, ON01.2007
Skills
- Follows policies and procedures to provide a safe workplace for all
- Offer sensitivity and support to individual uniqueness
- Collaborate with co-workers to achieve success in reaching goals
- Crisis intervention techniques
- Efficient in Microsoft 360
- Highly dependable & approachable for customers & staff
- Works well in a fast past, ever changing environment
- Attention to detail
- Quick learner
Languages
English
Full Professional
Certification
- First Aid & CPR- 01•25•23
- Defensive Driving- 01•29•23
- Behaviour Management System- 02•02•23
- WHMIS- 01•25•22
- Customer Service Training-01•02•06
Timeline
Student Support Counsellor SS2
W.Ross MacDonald School for the Blind
01.2011 - 01.2024
Retail Sales Associate
Bentley
01.2010 - 01.2014
Media, Communication, Community & Event – Assistant
Mohawk College of Applied Arts and Technology
01.2009 - 06.2010
Gym Controller (Athletics Department)
Mohawk College of Applied Arts and Technology
01.2008 - 01.2010
Ontario Secondary School Diploma -
North Park Collegiate
Recreation & Leisure Diploma -
Mohawk College of Applied Arts and Technology
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