Carley Hepburn
Nepean
Summary
Client service and administrative professional with over 20 years of experience in high-volume medical environments. Strong background in front desk operations, scheduling, and team support. Known for clear communication, organization, and the ability to keep busy workplaces running smoothly while providing a positive client experience.
Overview
24
24
years of professional experience
Work History
Client Service Team Lead
Capital City Specialty & Emergency Animal Hospital
Kanata
02.2023 - 02.2026
- Supported daily front desk operations in a high-volume medical environment
- Coordinated complex scheduling, including urgent and specialty appointments
- Handled high call volumes and client inquiries via phone, email, and in person
- Assisted with training and support of reception staff
- Resolved client concerns and de-escalated challenging situations
- Maintained accurate records, prepared invoices and estimates, and processed payments
- Ensured a clean, organized, and professional reception area
- Collaborated with medical teams to support efficient workflow
Receptionist / Veterinary Assistant
Kanata Highlands Veterinary Hospital
Kanata
10.2019 - 02.2023
- Managed front desk responsibilities including scheduling, phones, and client communication
- Maintained medical records and prepared documentation for appointments and procedures
- Processed billing, payments, and client inquiries
- Assisted with patient handling and basic clinical support when needed
- Supported a fast-paced team environment while maintaining organization and efficiency
Receptionist
Mississippi Mills Animal Hospital
Almonte
11.2018 - 10.2019
- Provided front desk support, scheduling, and client service
- Managed phone communications and appointment coordination
- Maintained accurate records and handled payments
Client Care Representative / Team Medicine Assistant
Alta Vista Animal Hospital
Ottawa
01.2012 - 10.2018
- Supported both front desk and clinical teams in a large, fast-paced hospital
- Coordinated appointments, managed client communication, and handled high call volumes
- Assisted with patient intake, record-keeping, and follow-up communication
- Maintained organization across multiple departments
Senior Receptionist / Veterinary Assistant
Carp Road Animal Hospital
Kanata
12.2006 - 01.2011
Senior Receptionist
Kanata Animal Hospital
01.2002 - 01.2006
- Provided front desk and administrative support in busy clinic environments
- Managed scheduling, phones, billing, and client interactions
- Assisted with basic animal handling and clinic support tasks
Education
Veterinary Assistant Program -
Algonquin College
B.A. - Classical Studies
University of Ottawa
Skills
- Client & Customer Service
- Front Desk & Office Administration
- Appointment Scheduling & Coordination
- Conflict Resolution & De-escalation
- Medical Terminology
- Multi-line Phone Systems
- Billing & Payment Processing
- Data Entry & Record Management
- Team Support & Training
Languages
- French
- English, Fluent
- French, Basic
Timeline
Client Service Team Lead
Capital City Specialty & Emergency Animal Hospital
02.2023 - 02.2026
Receptionist / Veterinary Assistant
Kanata Highlands Veterinary Hospital
10.2019 - 02.2023
Receptionist
Mississippi Mills Animal Hospital
11.2018 - 10.2019
Client Care Representative / Team Medicine Assistant
Alta Vista Animal Hospital
01.2012 - 10.2018
Senior Receptionist / Veterinary Assistant
Carp Road Animal Hospital
12.2006 - 01.2011
Senior Receptionist
Kanata Animal Hospital
01.2002 - 01.2006
Veterinary Assistant Program -
Algonquin College
B.A. - Classical Studies
University of Ottawa