Carlene Williams
North Vancouver,Canada
Summary
Professional with a strong background in customer interactions and service solutions. Adept at resolving conflicts, communicating effectively, and solving problems to ensure customer satisfaction and loyalty. Collaborative team player who easily adapts to changing needs and remains consistently focused on achieving results through efficient and empathetic service. Recognized for reliability and a proactive approach to meeting both customer and organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Waitress
Joey Shipyards
09.2022 - Current
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
Waitress
The Colony on Granville
03.2022 - 09.2022
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
Experience waitress
Flying Pig Yaletown / Olympic Village
01.2019 - 03.2022
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
Waitress
Relish The Pub
08.2018 - 12.2019
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Checked guests' identification before serving alcoholic beverages.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Education
Dental Hygiene
University of The Fraser Valley
Chilliwack, BCSkills
- Strong multitasking
- Team collaboration
- Attention to detail
- Decision-making
- Time management
- Cash handling
- Memory retention
- Professional appearance
- Adaptability and flexibility
Languages
English
Native or Bilingual
Certification
- Alcohol Server Certification - SIR
- BC Driver's License
Interests
- Hiking
- Kayaking
- Rock Climbing
- Personal Development and Self-Improvement
Timeline
Waitress
Joey Shipyards
09.2022 - Current
Waitress
The Colony on Granville
03.2022 - 09.2022
Experience waitress
Flying Pig Yaletown / Olympic Village
01.2019 - 03.2022
Waitress
Relish The Pub
08.2018 - 12.2019
Dental Hygiene
University of The Fraser Valley
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