Carlene Smith
Wasaga Beach,Canada
Summary
Experienced travel consultant professional prepared for this role. Enjoy researching and booking memorable vacations for my clients. Proactive account management skills with the ability to make sound decisions regarding the proper handling of customer accounts. Adept at crafting personalized travel itineraries, managing bookings, and ensuring client satisfaction and delivering results.
Successfully facilitated numerous travel arrangements. Demonstrated proficiency in itinerary creation and problem-solving and managing complex itineraries.
Overview
24
24
years of professional experience
Work History
Travel Consultant/ Independent Contractor
Nexion Canada
01.2015 - Current
- Several years of experience researching and booking travel for clients
- Knowledgeable of fares and ticketing rules for car, air, and hotel
- Passionate for excellence in client service, including proactive anticipation of needs
- Strong experience with using GDS system (Sabre)
- Experienced in booking all-inclusive, cruise vacations, air, road, rail, and accommodations
- Recommended travel packages and promotions based on customer preferences and budgets.
- Curated specialized packages for tour groups
- Respond to all travel questions and inquiries
- Educated customers on various travel insurance options and benefits.
- Strong ability to de-escalate and resolve customer service issues
- Addressed unforeseen challenges during trips by coordinating alternative arrangements or providing support as needed.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
- Communicate effectively with customers over the telephone, messaging (chat), e-mail, and/or back office systems
Accounts Receivable Collections
Maritz Canada Inc.
01.2001 - 01.2014
- Achieve corporate collection targets by contacting clients to address any invoice concerns and to ensure that payments will be received within the target collection period
- Ensure the accuracy of receivable accounts through monthly general ledger and client account reconciliation
- Liaison with Client, Account and Project Managers to minimize loss
- Prepare accounts receivable analysis by collecting, summarizing, and analyzing collections
- Drive, implement and encourage process improvements
- Providing payment solutions for past due invoices
- Negotiate payment terms with clients
Assistant Director
Another Way Youth Drop-In Centre
01.2009 - 01.2010
- Oversee 6 volunteer leaders
- Responsible to create and develop weekly program for Senior High Students (ages 14-19)
- Research development programs and session speakers
- Organize outings and activities
- Develop and implementation of fundraising initiatives
- Create budgets
- Sign-off on expense reports
- Assisted in creating and promoting quarterly newsletters
Event Coordinator/Self Employed
Women’s Spa Day
01.2008 - 01.2010
- Created and developed a one-day program to educate and pamper a diverse group of women about taking care of the body, mind and spirit
- Built a team to oversee areas of the program
- Developed F&B (snack and lunch) menu for 200 women
- Assisted in creation of promotional and marketing tools
- Researched and negotiated 2 major sponsors (Mademoiselle Spa, Booster Juice)
- Negotiated giveaways with community businesses
- Created a logistics plan for setup of 10 seminar and workshops
- Setup and Teardown
- Décor
- Music and multi-media
- Scheduled meetings
- Assisted in development of Registration process
- Responsible for budget and ticket sales
- Created teasers to promote event
- Created voice commercial to promote event
Education
Event & Business Meeting Management Certificate -
George Brown College
01.2010
Accounting Diploma -
Humber College North Campus
Etobicoke, ON01.1994
Business Administration Certificate -
Ontario Business School
Brampton, ON01.1990
Skills
- Sabre GDS
- Sirev
- Travel research and booking
- Strong communication skills (written and verbal)
- Exceptional customer service
- Conflict Resolution
- Advanced itinerary planning
- Relationship management
- Multi-tasking
- Leadership
- Team worker
- Microsoft Suite
- Oracle 115
- Outlook
- Attention to Detail
- Time Management
- Empathy
- Integrity
- Work Ethic
- Credit card payments
Languages
English
Native or Bilingual
Timeline
Travel Consultant/ Independent Contractor
Nexion Canada
01.2015 - Current
Assistant Director
Another Way Youth Drop-In Centre
01.2009 - 01.2010
Event Coordinator/Self Employed
Women’s Spa Day
01.2008 - 01.2010
Accounts Receivable Collections
Maritz Canada Inc.
01.2001 - 01.2014
Accounting Diploma -
Humber College North Campus
Business Administration Certificate -
Ontario Business School
Event & Business Meeting Management Certificate -
George Brown College
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