Hi, I’m
Carlene Plett
Arborg,MB
Summary
•Dependable and responsible employee.
•Hard worker
•Friendly
•Bilingual in English & Spanish
Overview
9
years of professional experience
Work History
Norman Penner
Elderly Caretaker
08.2023 - 02.2024
Job overview
- Provided compassionate and patient-focused care to cultivate well-being.
- Supported the family in understanding the needs of their elderly loved one, fostering open communication between all parties involved.
- Enhanced elderly clients'' quality of life by providing compassionate, attentive care and companionship.
- Maintained clean, safe, and well-organized patient environment.
Kendale Friesen
Cook
05.2023 - 07.2023
Job overview
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
- Managed kitchen budget for supplies and labor hours, consistently meeting targets.
- Made freezer meals for 8 workers for 2 weeks at a time.
Harbour Lights Thrift Store
Volunteer Cashier
02.2021 - 05.2021
Job overview
- Stocked, tagged and displayed merchandise as required.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Performed cash and card transactions to complete customer purchases.
Giant Tiger
Customer Service Manager
04.2018 - 12.2020
Job overview
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed refunds and exchanges in accordance with company policy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Handled cash with high accuracy and took care to check bills for fraud.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Learned duties for various positions and provided backup at key times.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Lottery & Tobacco trained.
- Closed cash registers and lottery at the end of each night.
- Cleaned my work space at the end of each shift.
Tim Hortons
Front End Associate
01.2018 - 04.2018
Job overview
- Controlled line and crowd with quick, efficient service.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Packaged bagels, muffins and other food items for customer purchase.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Walmart
Cashier & Customer Service Manager
03.2015 - 06.2017
Job overview
- Worked closely with shift manager to solve problems and handle customer concerns.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked flexible schedule and extra shifts to meet business needs.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Learned duties for various positions and provided backup at key times.
- Performed cash, card and check transactions to complete customer purchases.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
Northlands Parkway CollegiateWinkler, MB
Highschool
06.2017
Skills
- Personal Care Worker (PCW)
- Patient Companionship
- Dementia Care
- Cash handling and management
- Problem Resolution
- Calm Under Pressure
- Customer Service
- Friendly & responsible
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Elderly Caretaker
Norman Penner
08.2023 - 02.2024
Cook
Kendale Friesen
05.2023 - 07.2023
Volunteer Cashier
Harbour Lights Thrift Store
02.2021 - 05.2021
Customer Service Manager
Giant Tiger
04.2018 - 12.2020
Front End Associate
Tim Hortons
01.2018 - 04.2018
Cashier & Customer Service Manager
Walmart
03.2015 - 06.2017
Northlands Parkway Collegiate
Highschool