Summary
Overview
Work History
Education
Certification
Timeline
Generic
CARLENE NICHOL

CARLENE NICHOL

Penticton,BC

Summary

Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Administration Clerk

Interior Health Authority
09.2023 - Current
  • Supported administrators by efficiently managing daily scheduling, appointment setting, and calendar organization.
  • Improved customer satisfaction rates with prompt responses to inquiries and effective resolution of issues.
  • Managed incoming correspondence, prioritizing items requiring immediate attention from executives or other team members.
  • Maintained confidentiality of sensitive information with strict adherence to company policies and procedures regarding data protection.
  • Interacted with patients by phone, email, or in-person to provide information.

Director of Sales

Thirty-One Gifts Ltd
04.2020 - 09.2023
  • Created relationships with customers
  • Worked independently to achieve multiple incentives

Administrative Assistant

Davies And Associates Trial Lawyers
09.2022 - 11.2022
    • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
    • Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
    • Filed court documents and legal pleadings with court clerk on behalf of attorneys.

Tasting Room Associate

Lake Breeze Winery
04.2019 - 09.2019
    • Maintained tasting room retail area and created merchandise displays.
    • Engaged in friendly conversation with customer to better uncover individual needs.

Pharmacy Technician

Fraser Health Authority
01.2013 - 02.2018
    • Counted, measured, and compounded medications following standard procedures.
    • Entered and processed patients' prescriptions into internal system.
    • Maintained proper drug storage procedures, registries, and records for controlled drugs.

Pharmacy Assistant

Shoppers Drug Mart
01.2008 - 01.2012
    • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
    • Greeted customers and responded to questions with friendly, knowledgeable assistance.
    • Operated cash register and performed front counter tasks to facilitate daily operations.
    • Implemented strong filing techniques to sort and store important documents and medical forms.

Education

Pharmacy Technician Regulation -

University of British Columbia
Vancouver, BC
06.2014

Pharmacy Technician Program -

Thompson Career College
Kamloops, BC
06.2007

Pharmacy Technician Board of Canada Certification -

Pharmacy Technician Board of Canada
Edmonton, AB
06.2007

Bachelor of Arts - English, Biology

Thompson Rivers University
Kamloops, BC
2006

Certification

  • CPBC - Registered Pharmacy Technician (13298)
  • CPhT - Certified Pharmacy Technician
  • Government of BC - Class 5 Drivers License
  • Government of BC - SIR Certificate (2019)

Timeline

Administration Clerk

Interior Health Authority
09.2023 - Current

Administrative Assistant

Davies And Associates Trial Lawyers
09.2022 - 11.2022

Director of Sales

Thirty-One Gifts Ltd
04.2020 - 09.2023

Tasting Room Associate

Lake Breeze Winery
04.2019 - 09.2019

Pharmacy Technician

Fraser Health Authority
01.2013 - 02.2018

Pharmacy Assistant

Shoppers Drug Mart
01.2008 - 01.2012

Pharmacy Technician Regulation -

University of British Columbia

Pharmacy Technician Program -

Thompson Career College

Pharmacy Technician Board of Canada Certification -

Pharmacy Technician Board of Canada

Bachelor of Arts - English, Biology

Thompson Rivers University
CARLENE NICHOL