CARLENE NICHOL
Penticton,BC
Summary
Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Administration Clerk
Interior Health Authority
09.2023 - Current
- Supported administrators by efficiently managing daily scheduling, appointment setting, and calendar organization.
- Improved customer satisfaction rates with prompt responses to inquiries and effective resolution of issues.
- Managed incoming correspondence, prioritizing items requiring immediate attention from executives or other team members.
- Maintained confidentiality of sensitive information with strict adherence to company policies and procedures regarding data protection.
- Interacted with patients by phone, email, or in-person to provide information.
Director of Sales
Thirty-One Gifts Ltd
04.2020 - 09.2023
- Created relationships with customers
- Worked independently to achieve multiple incentives
Administrative Assistant
Davies And Associates Trial Lawyers
09.2022 - 11.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
Tasting Room Associate
Lake Breeze Winery
04.2019 - 09.2019
- Maintained tasting room retail area and created merchandise displays.
- Engaged in friendly conversation with customer to better uncover individual needs.
Pharmacy Technician
Fraser Health Authority
01.2013 - 02.2018
- Counted, measured, and compounded medications following standard procedures.
- Entered and processed patients' prescriptions into internal system.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
Pharmacy Assistant
Shoppers Drug Mart
01.2008 - 01.2012
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Operated cash register and performed front counter tasks to facilitate daily operations.
- Implemented strong filing techniques to sort and store important documents and medical forms.
Education
Pharmacy Technician Regulation -
University of British Columbia
Vancouver, BC06.2014
Pharmacy Technician Program -
Thompson Career College
Kamloops, BC06.2007
Pharmacy Technician Board of Canada Certification -
Pharmacy Technician Board of Canada
Edmonton, AB06.2007
Bachelor of Arts - English, Biology
Thompson Rivers University
Kamloops, BC2006
Certification
- CPBC - Registered Pharmacy Technician (13298)
- CPhT - Certified Pharmacy Technician
- Government of BC - Class 5 Drivers License
- Government of BC - SIR Certificate (2019)
Timeline
Administration Clerk
Interior Health Authority
09.2023 - Current
Administrative Assistant
Davies And Associates Trial Lawyers
09.2022 - 11.2022
Director of Sales
Thirty-One Gifts Ltd
04.2020 - 09.2023
Tasting Room Associate
Lake Breeze Winery
04.2019 - 09.2019
Pharmacy Technician
Fraser Health Authority
01.2013 - 02.2018
Pharmacy Assistant
Shoppers Drug Mart
01.2008 - 01.2012
Pharmacy Technician Regulation -
University of British Columbia
Pharmacy Technician Program -
Thompson Career College
Pharmacy Technician Board of Canada Certification -
Pharmacy Technician Board of Canada
Bachelor of Arts - English, Biology
Thompson Rivers University