Carlene Humphreys
Pickering,ON
Summary
Dynamic finance professional with proven expertise in accounts receivable and credit management, honed at Trigo Quality Solutions Canada. Excelled in enhancing cash flow and reducing receivables through innovative automation and effective payment negotiations. Renowned for exceptional verbal communication and organization skills, achieving high customer satisfaction and exceeding collection goals. Finance professional with keen ability to manage financial transactions and ensure timely collections. Proven track record of optimizing receivables processes and resolving disputes efficiently. Known for strong team collaboration and adaptability in dynamic environments, with focus on accuracy and customer relations.
Overview
12
12
years of professional experience
1
1
Certification
3
3
years of post-secondary education
Work History
Accounts Receivable Representative
Trigo Quality Solutions Canada
10.2023 - Current
- Communicated with customers to identify and resolve outstanding payments.
- Increased efficiency by automating routine tasks and implementing best practices in accounts receivable management.
- Reduced outstanding receivables by diligently following up on overdue payments.
- Streamlined billing processes for improved efficiency and reduced errors.
- Collaborated with sales and finance teams for accurate invoicing and dispute resolution.
- Ensured timely collection of payments with consistent follow-up on outstanding invoices.
Collections Logistics and Support
Goday.ca INC
09.2016 - Current
- Communicated with customers to identify and resolve outstanding payments.
- Increased efficiency by automating routine tasks and implementing best practices in accounts receivable management.
- Reduced outstanding receivables by diligently following up on overdue payments.
- Achieved a high level of customer satisfaction through proactive issue resolution, preventing late payments due to disputes.
- Evaluated the effectiveness of current credit control measures, recommending changes where needed to minimize risk exposure.
- Managed payment plans for clients experiencing financial difficulties, maintaining good customer relations while minimizing losses.
- Exceeded departmental goals for cash collection through persistence, professionalism, and excellent interpersonal skills when dealing with clients or customers alike.
- Trained new team members on company policies, software systems, and effective accounts receivable practices for seamless integration into the role.
Payments Solution Advisor
Moneykey.com
10.2012 - 09.2016
- Assisted clients with budgeting and cash flow management.
- Facilitated open communication channels among team members to promote efficient problem-solving and knowledge sharing opportunities.
- Developed and maintained strong relationships with clients to maximize satisfaction.
- Helped clients make informed decisions about financial future.
- Provided ongoing support to clients post-implementation, ensuring their continued success with our solutions.
- Enhanced client satisfaction by providing tailored solutions based on their unique requirements.
Education
Office Administration Certificate - Legal Office Assistant
George Brown College
Toronto, ON 09.1994 - 04.1997
Skills
- Verbal Communication
- Payment Negotiations
- Financial records and reporting
- Invoice Processing
- Dispute Resolution
- Credit management
- Cash application
- Debt collection
- Customer service support
- Accounts Receivable Reporting
- Invoicing proficiency
- Payment posting
- Statement issuing
- Billing dispute resolution
- Organization skills
Languages
English
Full Professional
Certification
- First Aid Certification
Timeline
Accounts Receivable Representative
Trigo Quality Solutions Canada
10.2023 - Current
Collections Logistics and Support
Goday.ca INC
09.2016 - Current
Payments Solution Advisor
Moneykey.com
10.2012 - 09.2016
Office Administration Certificate - Legal Office Assistant
George Brown College
09.1994 - 04.1997
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