Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Carlene Cotton

St. Catharines

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated to providing quality care for ultimate customer satisfaction.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Uptown Cravings
Niagara Falls
03.2025 - Current
  • Processed transactions accurately using point-of-sale systems and cash registers.
  • Maintained cleanliness and organization of merchandise displays in the store.
  • Handled customer complaints professionally to ensure satisfaction and resolution.
  • Monitored inventory levels and reported discrepancies to management for action.

Customer Service Representative

The Beer Store
St. Catharines
02.2022 - Current
  • Ability to safely and efficiently use power equipment
  • Perform cashier duties in a high-volume retail environment accurately to ensure till balance at the end of shift
  • Monitor and restocked shelves throughout the day to ensure product availability
  • Adhered to safety and security procedures to ensure the safety of customers and staff

Server/Bartender

Kilt and Clover
St. Catharines
06.2021 - 06.2023
  • Maintain safe food handling and alcohol service standards
  • Ensure the cleanliness of dining area and food items before serving
  • Developed relationships with customers that resulted in increased loyalty and repeat business
  • Accurately took and processed orders in a fast-paced environment, resulting in improved customer satisfaction

Server/Bartender

Valley Restaurant
St. Catharines
01.2013 - 01.2021
  • Efficient and hardworking, with expertise in fine dining
  • Learned menus and daily specials to give guests best suggestions and boost sales
  • Comfortably give detailed explanations to guests on how a variety of menu items are prepared by describing ingredients and methods of preparation
  • Prepare bills, take customer payments as well as closing out sales at the end of the night

Education

High School Diploma -

Governor Simcoe Secondary School
St.Catharines

Skills

  • Customer service
  • Team work
  • Sales
  • Multi-tasking
  • Cash handling
  • Cleanliness

Languages

English

Timeline

Customer Service Representative

Uptown Cravings
03.2025 - Current

Customer Service Representative

The Beer Store
02.2022 - Current

Server/Bartender

Kilt and Clover
06.2021 - 06.2023

Server/Bartender

Valley Restaurant
01.2013 - 01.2021

High School Diploma -

Governor Simcoe Secondary School
Carlene Cotton